Using my laptop, I can't connect to the internet. Al, that the lights are on for the wireless

My laptop does not connect to the internet.  All the lights

are for the connection WiFi is not that.

Hi Tom,

Welcome to the Microsoft Community and thanks for posting the question. As you are not able to access the Internet, try these steps and check:

Also answering these questions that would help us to provide the best solution:

1. what happens when you try to access the Internet?

2. do you get an error message?

3. What is the brand and model of the computer?

4 have had any changes made to the computer before the question?

Method 1:

 
This tutorial is designed to help you identify and solve problems with a wired (Ethernet) and wireless (Wi - Fi) network connections in Windows.
 
Wireless and wired network problems
 
Method 2:
 
Internet connection issues are more often caused by disconnected cables or by routers or modems that do not work correctly.
 
Why can't I connect to the Internet?
 
 
In addition, visit this link for reference:
 
Setting up a wireless network
 

Hope this information helps. If you have any other questions feel free to respond and we would be happy to help.

Tags: Windows

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