validation of software license?

I had to wipe my hard drive on my Surface Pro a few weeks ago, and now CC tells me two things: 1 - my trial period is in place (even if I paid for the package of Photoshop and Lightroom through this coming November... photographer Œuvres LR, PS does not work) and 2 - when I try to open either CC or PS on several occasions, a box appears of saying "validation software license." > > pretty bummed that I pay for something that I can't even use! Advice to fix this?

Thank you!

Moved to this discussion in the creative forum cloud download & install.

Orangeanchorphoto did you install new software as part of the cleanup you performed on your surface?  Did you remove all files in directories associated Adobe?

The behavior of the current trial and error of license are likely due to a connection failure.  You can find details on how to resolve errors in connection to Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors.  We invite you to update this discussion if you have any questions about the steps listed in the document.

Tags: Adobe

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