Various recurring error messages blue box when the laptop is idle

I have a new (10 months) HP Pavilion dv7 - 3165dx running windows 7 home premium 64-bit.  After that laptop sitting idle for a while, the screen goes black with a blue box error message.

01/02/11-02/14/11

Error message: A problem has been detected and windows has shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer.  If this screen appears again follow these steps:

Disable or uninstall any antivirus, commercial defragmentation or disk backup.  Check the configuration of the disk hard yoru and check the updated drivers.  Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Call Technical Support HP - a talked to Josh: I was sent to HP.com support site to download software downloads and the pilot.  Said it is known the problem and had me run the CHKDSK command to automatically solve problems.

02/16/11

Error message: A problem has been detected and windows has shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer.  If this screen appears again follow these steps:

Make sure you have enough disk space.  If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates.  Try changing video cards.

Check with your hardware vendor for updates to the BIOS.  Disable the BIOS memory options such as implementing caching or shading.  If you need to use safe mode or remove or disable components, restart your computer, press F to select the advance boot option, and then select Safe mode.

Technical information:

Stop: OX0000007E (OXFFFFFF800032D3905, OXFFFFF88002B97288, OXFFFFFFFFC0000005, OXFFFFF88002B96AFO)

Data collection for the crashdump...

Call the HP Technical Support - talking to Matt: check space drive, and said that it was very good.  Updated graphics driver.  Disabled the hard drive protection.  Power options reset of Hibernate to standby mode.  Update BIOS of F.10 F.15.  Ran test drive: Smart check, DST short and long DST all spent.

02/17/11

Error message: A problem has been detected and windows has shut down to prevent damage to your computer.

System_Service_Exception

If this is the first time you've seen this stop error screen, restart your computer.  If this screen appears again follow these steps:

Check to make sure any new hardware or software is installed correctly. If it is a new installation, ask your hardware manufacturer or software, the windows updates, you might need.

If problems continue, disable or remove any newly installed hardware or software.  Disable the BIOS memory options such as implementing caching or shading.  If you need to use safe mode or remove or disable components, restart your computer, press F to select the advance boot option, and then select Safe mode.

Technical information:

Stop: OX0000003B (...)

Data collection for the crashdump...

I don't ' know what to do at this point.  HP phone support seems unable to solve my problem.  Can someone help me?

Hi DP - K,.

Thank you for all the helpful tips.  This weekend when I saw my McAFee scan/security reports, even if the McAfee Security Center shows that viruses and spyware works, he did not run a weekly full scan on my laptop since the end of January.  I don't know if he tried to scan and then breaks down, or it will not start.  When I tried to run a manual scan, windows shut down and I got a blue screen error message after about 5 hours of scanning - 63% digital.  When I ran the HP System Diagnostics report, it showed that my Security Center has not recorded an antivirus product.  "The Security Center cannot identify a current antivirus application.  There is no product protection antivirus installed or it is not recognized. "When I ran the HP reliability and history of problem report, it showed that my error messages started on 01/02/11, which is what I remembered.  I was able to restore my laptop to 23/01/11 when I had no problems and then, I uninstalled McAfee security and re-installed software.  I manually ran a full scan and it took 5 hours to complete, it has completed and reported no problems.  I look today and so far, no problem.  If the problem happens again, I will try the suggestion of Avast below.   Thanks again for all your great suggestions.

Tags: Notebooks

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