vCAC Designer (cloudutil.exe) will not launch after upgrading to 6.1

After having recently upgraded 6.0.1 to 6.1, we are unable to launch the vCAC GUI Designer (cloudutil.exe). The error stated at the launch of the designer customer is as follows:

DesignerError.png

We tried the following already without success:

  1. We have a ticket open with support. A sev 1 for two weeks now. The ticket is with genius. Substantial quantities of newspapers were provided to support.
  2. The designer has been improved in 6.1 installation. We followed the procedure to uninstall the old client of Designer, download a new of the IaaS VAMI and install it.
  3. We get the same error, no matter which client or server is installed on the client of the designer. We tried the IaaS server itself (Windows Server 2008 R2 SP1) and several client machines (WIndows 7 SP1).
  4. We use self-signed certificates. Not that it should matter as it was working before the update 6.1 with self-signed certificates, but we validate the cert is in the store of confidence on all computers where the client attempts to run from.
  5. We tried to remove the client, ensuring that the customer directory no longer exists and reinstall the client.
  6. Also tried running Setup of customer "as an administrator".
  7. Validated the client installation program (DesignCenter - Setup.exe) is not "blocked" by right-clicking on it-> properties-> unlock.
  8. Tried to launch the Designer customer (cloudutil.exe) in different compatibility modes.
  9. We are able to run the query in the CLI commands by using cloudutil.exe. This confirms that he is able to talk to the back end. We can even list of all our stubworkflows and see the various revisions of them, but you can't change/see the stubworkflows using the CLI (this must be attached to a separate... note).

We noticed the DynamicOps.Repository Assembly in the error references Version 6.0.0.0 after the upgrade. Some assemblies is not upgraded / replaced as part of the upgrade, it appears, so it's possible, it's normal, but it stood out.

Unrelated to this, we are having a problem with the workflow specific heel after the upgrade as well and you have another position open about it here that Workflow Stub WFStubBuildingMachine fails after upgrading to 6.1

Because we cannot enter the designer customer, we are not able to solve the problems, which means that we are down hard. We would prefer not to roll back even if we have good backups, as if no one else knows this problem then VMware will probably not initially get of it, and we will not be able to upgrade to 6.1 down the road with confidence.

Has anyone seen this or something similar? Even if you do not, you have any suggestions to try?

In case someone else runs into this problem, here is what has been done to work around this problem:

  • Open the cloudutil.exe.config file located in the Design Center directory is installed in.
  • Add the following block of the code highlighted in red between the two lines in black.

  • Save the file and close.
  • Restart the Client to the designer.

This will tell the designer Client to use only 6.1 assemblies at the launch. The customer refers to 6.0 assemblies during the launch after the upgrade which are not present on the file system longer, so it's the only way known to work around him. The development isn't sure why old assemblies are always referenced, but they are reproduced it in their laboratory.

Tags: VMware

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