vCenter Storage Monitoring Service Service initialization failed after the upgrade from 5.1 to 5.5

I recently upgraded from vCenter 5.1 to 5.5. After the upgrade, I started getting health warnings for the VMware vCenter monitoring of Storage Service that say "failed to initialize the Service." I restarted the vCenter server and restart services several times and who has not deleted the question. When I look in the SMS. LOG file there is no activity in it since I did the upgrade (a week or more there). All prior activity in the SMS. JOURNAL seems to be well upward until the upgrade took place though. I found at least half a dozen KB articles that describe the various reasons why this error may occur, but they all relate to older versions of vCenter. Just to be complete, although I saw the symptoms in the articles and none of them really seem to be the same as what I see. My hypothesis is that perhaps the SMS did not get properly re-installed upgrading because I don't see any SMS subdirectory in the directory \Program Files\VMware\Infrastructure\tomcat\webapps but I do not know if this directory must exist on a 5.5 installation.

If you would be grateful if anyone has any advice for troubleshooting for this type of error.

Thank you

Mike

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Change the credentials of the service account for VMware vSphere Profile-Driven Storage Service to those used to start the VMware vCenter Server service and the service of VMware VirtualCenter Management Webservices. By default, the account used Local System.

Restart the service, the change was made, and then check.

Tags: VMware

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