VCSE-VCSC-TMSPE-AD, always get 404 not found for connection movi

Hi, Experts.

Location:

VCS-control: X7.2.1

VCS-Expressway: X7.2.1

TMSPE: 13.2.1

RE: Windows 2K 3

By VPN, movi user can connect to VCS-C(which integrated with AD, so user authentication in AD), but without a VPN, by VCS - E, movi user cannot connect.

VCS - E a static NAT to a public IP address with all the necessary ports open.

VCS - E have minimum configuration to factory default as below:

1. name, IP address, DNS, NTP

2. create the SIP domain, enable SIP

3. create VCS - c TraversalZone, and h.323 and SIP connection was estalished, shown as green indicator

4. create the link bandwidth needed across all areas

5. create a rule to search for courses, the target value for any alias traversalzone

6 political authentication of all areas the value "do not check references" defaultZone, defaultsubzone, traversalzone

See below for logging I capture VCS Expressway, she always get back with 404 not found error message:

2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22, 448" Module ="network.sip" Level = "INFO": Src - ip = "172.16.50.3" Src-port = "25000" detail = "receive the Request OPTIONS = method, Request-URI = sip: 172.16.5.10:7001; "transport = tls, [email protected]/ * / '.

2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22, 448" Module ="network.sip" Level = "DEBUG": ip - Src = "172.16.50.3" Src-port "25000" = "

SIPMSG:

| Sip OPTIONS: 172.16.5.10:7001; transport = tls SIP/2.0

Via: SIP/2.0/TLS 172.16.50.3:5061; branch = z9hG4bK560062cbd420650fbdcd1423acc049d649; received = 172.16.50.3; rport = 25000

Call ID: [email protected]/ * /.

CSeq: 34143 OPTIONS

Starting at: ; tag = 0c3b86c51458f605

TO:

Max-Forwards: 0

User-Agent: TANDBERG/4120 (X7.2.1)

Support: com.tandberg.vcs.resourceusage

Content-Type: text/xml

Content-Length: 250

25075025000|

"2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime ="2012-11-28 09:22, 448"Module =" network.sip"Level ="INFO": Dst - ip ="172.16.50.3"Dst-port ="25000"detail =" send = 401, method = OPTIONS, To = sip response Code: 172.16.5.10:7001, [email protected]/ * / '.

2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22, 449" Module ="network.sip" Level = "DEBUG": Dst - ip = "172.16.50.3" = "25000" Dst-port "

SIPMSG:

| SIP/2.0 401 Unauthorized

Via: SIP/2.0/TLS 172.16.50.3:5061; branch = z9hG4bK560062cbd420650fbdcd1423acc049d649; received = 172.16.50.3; rport = 25000

Call ID: [email protected]/ * /.

CSeq: 34143 OPTIONS

Starting at: ; tag = 0c3b86c51458f605

To: ; tag = 7ea25e18118002bd

Server: TANDBERG/4120 (X7.2.1)

WWW-Authenticate: Digest realm = "TraversalZone", nonce = "b1863670c75e193fed666bb5e0b381b7081bccfd4f029bc392157553d58d", opaque = "AQAAAM/lI9sgrVIOAlyA49AKb1XNNSQG", stale = FALSE, algorithm = MD5, qop = "auth".

Content-Length: 0

|

2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22, 452" Module ="network.sip" Level = "INFO": Src - ip = "172.16.50.3" Src-port = "25000" detail = "receive the Request OPTIONS = method, Request-URI = sip: 172.16.5.10:7001; "transport = tls, [email protected]/ * / '.

2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22, 452" Module ="network.sip" Level = "DEBUG": ip - Src = "172.16.50.3" Src-port "25000" = "

SIPMSG:

| Sip OPTIONS: 172.16.5.10:7001; transport = tls SIP/2.0

Via: SIP/2.0/TLS 172.16.50.3:5061; branch = z9hG4bK0543f31f3f612b0be1752d6785832d1a50; received = 172.16.50.3; rport = 25000

Call ID: [email protected]/ * /.

CSeq: 34144 OPTIONS

Starting at: ; tag = 0c3b86c51458f605

TO:

Max-Forwards: 0

User-Agent: TANDBERG/4120 (X7.2.1)

Authorization: Digest nonce = "b1863670c75e193fed666bb5e0b381b7081bccfd4f029bc392157553d58d", realm = "TraversalZone", opaque = "AQAAAM/lI9sgrVIOAlyA49AKb1XNNSQG", algorithm = MD5, uri = "sip: 172.16.5.10:7001;" transport = tls", name of user ="exampleauth", response ="5424b23056e3408bb7c5057ca8921cba", qop is auth, cnonce ="32d6888de492c717c771f89e4b9931e3a4dd3090380a925b76349acf62b7", nc = 00000001

Support: com.tandberg.vcs.resourceusage

Content-Type: text/xml

Content-Length: 250

25075025000|

2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22, 453" Module ="network.http" Level = "DEBUG": Message = "Request" method = "POST", URL ="http://127.0.0.1:9998 / identification/name/exampleauth information" Ref = "0x460b500".

"2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime ="2012-11-28 09:22, 456"Module =" network.http"Level ="DEBUG": Message = 'Response' Src - ip ="127.0.0.1"Src-port ="9998"Dst - ip ="127.0.0.1"Dst-port = '45146' response =" 200 OK "ResponseTime ="0.003486"Ref ="0x460b500 ".

"2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime ="2012-11-28 09:22, 456"Module =" network.ldap"Level ="INFO": detail =" credentials for authentication in identity directory: exampleauth.

"2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime ="2012-11-28 09:22, 458"Module =" network.sip"Level ="INFO": Dst - ip ="172.16.50.3"Dst-port ="25000"detail =" send = 200, method = OPTIONS, To = sip response Code: 172.16.5.10:7001, [email protected]/ * / '.

2012 11-28 T 17: 22:00 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22, 458" Module ="network.sip" Level = "DEBUG": Dst - ip = "172.16.50.3" = "25000" Dst-port "

SIPMSG:

| SIP/2.0 200 OK

Via: SIP/2.0/TLS 172.16.50.3:5061; branch = z9hG4bK0543f31f3f612b0be1752d6785832d1a50; received = 172.16.50.3; rport = 25000

Call ID: [email protected]/ * /.

CSeq: 34144 OPTIONS

Starting at: ; tag = 0c3b86c51458f605

To: ; tag = 2f5366fe32e2f0ee

Server: TANDBERG/4120 (X7.2.1)

Support: com.tandberg.vcs.resourceusage, path, outbound, gruu

Content-Type: text/xml

Content-Length: 250

25075025000|

"2012 11-28 T 17: 22:02 + 08:00 vcse tvcs: elements UTCTime =" 2012-11-28 09:22:02, 195"Module =" network.tcp "Level ="DEBUG": ip - Src ="101.85.21.125"Src-port ="51161"Dst - ip ="172.16.5.10"Dst-port ="5061"detail ="TCP connection ".

2012 11-28 T 17: 22:02 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22:02, 196" Module ="network.tcp" Level = "DEBUG": ip - Src = "101.85.21.125" Src-port = "51161" Dst - ip = "172.16.5.10" = "5061" detail = "TCP connection" Dst-port "

"2012 11-28 T 17: 22:02 + 08:00 vcse tvcs: elements UTCTime ="2012-11-28 09:22:02, 277"Module =" network.sip"Level ="INFO": Src - ip ="101.85.21.125"Src-port = detail"51161"=" receive the = SUBSCRIBE Request method, Request-URI = sip:[email protected] / * /, [email protected]/ * / '.

2012 11-28 T 17: 22:02 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22:02, 277" Module ="network.sip" Level = "DEBUG": ip - Src = "101.85.21.125" Src-port "51161" = "

SIPMSG:

| Sip SUBSCRIBE:[email protected] / * / SIP/2.0

Via: SIP/2.0/TLS 192.168.1.3:51161; branch = z9hG4bKf60920d0f72bbac899bfab5b8e5e30c9.1; received = 101.85.21.125; rport = 51161

Call ID: [email protected]/ * /.

CSeq: 201 SUBSCRIBE

Contact: <> [email protected]/ * /: 51161; transport = tls >

From: <> [email protected] / * />; tag = c9331fde9f056be2

To: <> [email protected] / * />

Max-Forwards: 70

Directions:

User-Agent: TANDBERG/774 (MCX 4.5.7.16762) - Mac OS X

Expires: 300

Event: ua-profile;model=movi;vendor=tandberg.com;profile-type=user;version=4.5.7.16762;clientid="7B26CD64-18E7-5443-982A-DD2E496560D2";connectivity=1

Accept: application/pidf + xml

Content-Length: 0

|

"2012 11-28 T 17: 22:02 + 08:00 vcse tvcs: elements UTCTime ="2012-11-28 09:22:02, 282"Module =" network.sip"Level ="INFO": Dst - ip ="101.85.21.125"Dst-port ="51161"detail =" send = 404, method = SUBSCRIBE, To = sip response Code:[email protected] / * /, [email protected]/ * / '.

2012 11-28 T 17: 22:02 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22:02, 282" Module ="network.sip" Level = "DEBUG": Dst - ip = "101.85.21.125" Dst-port "51161" = "

SIPMSG:

| SIP/2.0 404 not found

Via: SIP/2.0/TLS 192.168.1.3:51161; branch = z9hG4bKf60920d0f72bbac899bfab5b8e5e30c9.1; received = 101.85.21.125; rport = 51161; DefaultZone = ingress-box

Call ID: [email protected]/ * /.

CSeq: 201 SUBSCRIBE

From: <> [email protected] / * />; tag = c9331fde9f056be2

To: <> [email protected] / * />; tag = 709c4dfeda5f3666

Server: TANDBERG/4120 (X7.2.1)

WARNING: 172.16.5.10:5061 399 'political response '.

Content-Length: 0

|

2012 11-28 T 17: 22:02 + 08:00 vcse tvcs: elements UTCTime = "2012-11-28 09:22:02, 295" Module ="network.tcp" Level = "DEBUG": ip - Src = "101.85.21.125" Src-port = "51161" Dst - ip = "172.16.5.10" Dst-port = '5061' = "TCP connection is closed" detail "

Hello

you mention that the VCS-E is behind a static NAT. The VCS-E has the option of two Network Interfaces key installed, and if this is the case, do you have properly enabled and configured the static NAT configuration on the VCS itself, on the system > IP page in the web interface of VCS?

This option key is required when you deploy the VCS E behind a NAT, you can find more information on this in Appendix 4 of the following document:

http://www.Cisco.com/en/us/docs/Telepresence/infrastructure/VCs/config_guide/Cisco_VCS_Basic_Configuration_Control_with_Expressway_Deployment_Guide_X7-2.PDF

Tags: Cisco Support

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