Venue 11 Pro BIOS / Intel Management Engine problems
Hello
Recently my Tablet Dell place 11 Pro 7130 (vPro) with Windows 8.1 x 64 has had problems applying power. He would have before start in 20 seconds or so, and now it may take a minute or more before you post what whatsoever.
In the Device Manager Windows "Intel Management Engine Interface" shows an exclamation point and wrote:
"The device cannot start. (Code 10)
STATUS_DEVICE_POWER_FAILURE ".
The research forums, I tried to update the drivers of the IME by using different versions. I tried to Dell website, as well as Intel. They all fail to install with the same error as above.
Here are the most recent driver Dell tried support:
When I tried to Flash the BIOS of the A12 A13, it gives me no errors, loin very well until he decided to restart. After the reboot happens exactly as previously having never run the BIOS flash.
I reached out to Dell support and they tried to install the same driver over and over again (about half a dozen times or more) before they me just reinstall my OS based on what forums suggest.
So what I asked of them is a replacement motherboard, I get not anywhere, but I feel that it is all related to these problems:
http://en.community.Dell.com/support-forums/mobile-devices/f/4586/t/19542362?pi239031352=4
http://en.community.Dell.com/support-forums/mobile-devices/f/4586/t/19589473
Can someone enlighten us more on this topic? I don't think a reinstallation of the operating system will solve this, and my current thoughts are I'm stuck without being able to Flash the BIOS thats why IME is bad mood against me.
I'm not tense at this point, all hope based on the forums that I will get this tablet in good operating condition, and once the dell technical support suggested I ignore the error it lead me to believe that I'll buy a new Tablet 8 months in possession of it.
Thank you.
Unfortunately, you will need to return the unit to the deposit to this fixed. Once a unit is in this State, it is not possible to update the BIOS via the customer facing tools. Deposit use a special tool which allows to overcome and correct state. Apologies for the inconvenience. Note that the most recent BIOS version have fixed ME Intel which should avoid this problem again.
Tags: Dell Devices
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I would like to start by erasing the BIOS (for example, the last message out there):
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