VersaMail blocks (resets) my TX

I had a Palm TX for over a year and it's worked perfectly, until last night.  All of a sudden, any time that I typed on Email, it would open the VersaMail program and then, before I could type still a choice of menu, the screen turns off and the Palm would reset, apparently a soft reset.  I then googled for ideas and answers on how to solve this problem and tried to do what seemed like the agreement on the initial solution, download and install of go, then delete all the files showing the creator as asc3 or asc4. While some of them have been removed, others are remained, and some, I got error messages in the sense of "error: c:data opened in Item::remove (d)" [or something like that].  Now when I click on send, all nothing happens.

To resolve this issue with any pain and agony, compatible with good results, my questions are the following:

(A) have I done everything I can do with the approach that I tried, or is there something extra, perhaps another step, I need to do in order to continue this process and make it work?

(B) if I watered now that 'fix' so that it would never work, or if it was not allowed to start, where to go from here?  Can I just delete VersaMail on my handheld and reload, or leaving always embarrassing or corrupt files on the handheld?  Do I have to do a hard reset and reload all my apps my Palm Desktop?  What is the best and safest approach here?

(C) is it necessary or desirable for me to do a Hot Sync before you make any more 'fixing' of this problem?  I synchronize my handheld and Palm Desktop computer several times a day, so I guess I can just restore my last backup sync to my desktop, which has been done before I tried to delete the files and got these error messages.  My concern is that if I had to Hot Sync now, before any new 'fix' can be suggested, I might end up ruining the VersaMail files on the desktop.  Is this true?  If so, I'm happy to lose some data minimum I could entered since my before last "fix" Hot Sync and play it safe.

Thank you very much in advance for any help!

Al

Thanks for your reply.  In the interval between my last post and your response, I did some research on Google and found the following link:

http://KB.Palm.com/SRVS/cgi-bin/WEBCGI.exe?new, ts = Palm_External2001, k = PalmSupportKB, case = obj(36541)

Although it is the Treo650, it described exactly my problem with my TX, so I gave it a try.  I tried the one-step approach, simply delete the files created by 'asc3' and 'asc4', but when I then did a HotSync, the problem comes back, so I assumed that HotSync has been recharging my problem and Texas.  Accordingly, I went to step two approach, which was to delete these files, then rename the VersaMail subfolder in my Palm user folder and delete the two relevant files from my backup subfolder.  I just did that last night, but so far it seems to be stable, even after a HotSync.  I have another problem with the connection, but I had it before and which will display separately.  As much as I can say at this stage, this current issue is resolved.

Thanks for your help.  I really appreciate it.

Message relates to: Palm TX

Tags: HP Tablets

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