Version 6.1.7601.17567 Explorer.exe crashes

Log name: Application
Source: Application error
Date: 14/08/2012 10:04:25
Event ID: 1000
Task category: (100)
Level: error
Keywords: Classic
User: n/a
Computer:

Description:
The failing application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
The failed module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Offset: 0x00000000000c40f2
ID of the process failed: 0xf60
Start time of application vulnerabilities: 0x01cd79eb5cdf9514
The failing application path: C:\Windows\Explorer.EXE
The failed module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: a91ce4af-e5e6-11e1-88dd-2c4138954c1d
The event XML:
http://schemas.Microsoft.com/win/2004/08/events/event">
 
   
    1000
    2
    100
    0 x 80000000000000
   
    12972
    Application
   
   
 

 
    Explorer.EXE
    6.1.7601.17567
    4d672ee4
    ntdll.dll
    6.1.7601.17725
    4ec4aa8e
    C0000374
    00000000000c40f2
    F60
    01cd79eb5cdf9514
    C:\Windows\Explorer.exe
    C:\Windows\SYSTEM32\ntdll.dll
    a91ce4af-e5e6-11E1-88dd-2c4138954c1d
 

Hello

Thank you for the above information.

I suggest you to try the steps below and check if it helps.

Method 1: Start your system in safe mode and check if the same problem occurs.

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

Method 2: If the question does not exist in Mode safe mode then try to put your computer in a clean boot state.

By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

 

Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

Hope this information is useful.

Tags: Windows

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    RAM: 32 GB
    System type: 64-bit OS
    Motherboard: Intel DX79SI
    Graphics card: NVIDIA GeForce GTX 670
    Paving work my OS ("Refresh") is not really a solution (solving a problem by clearing, it is not a fix - it is a hope).
    Just for fun, I ran scf - he said he couldn't find any errors ("Windows Resource Protection not found any breach of integrity.").
    Thanks for reading in a lengthy post.
    Stuart

    You are welcome.

    After the back if the problem persists.

  • Windows 8 explorer.exe crash - ntdll

    Hello

    I'm having issues where explorer.exe crashes.  This occurs while I'm doing something that uses explorer.exe, such as moving files or folders to open.  However, if a file is opened and slowed, explorer.exe will tend to hang.  I don't know if that's when my computer is idle, however.  I have 2 files in my explorer.exe process in my Public SkyDrive folder dump.  I would fix my own problem, but I don't really know how to debug a DMP file and get something meaningful out of it.
    If necessary, I can create a larger file of the DMP of explorer.exe crashing, but I'll do so if requested.  Also, tell me if someone needs more information.
    DMP files:
    See you soon

    The module that seems to be the cause of the accident is the googledrivesync64.dll:

    ERROR: The symbol file is not found.  Defaulted to export symbols for googledrivesync64.dll .
    Could not find setting 0xf, given previous unchanged
    ERROR: The symbol file is not found.  Defaulted to export symbols for avcuf64.dll .
    ERROR: The symbol file is not found.  Defaulted to export symbols for sppc.dll.
    ERROR: The symbol file is not found.  By default for the export of symbols for GROOVEEX. DLL-
    Probably caused by: googledrivesync64.dll (googledrivesync64! DllCanUnloadNow + dc0)

    The googledrivesync64.dll is a component of Google Reader.

    Another third party module, the avcuf64.dll, which is a component of Bitdefender, seemed to be also involved in the accident.

    Both of these modules seem to be recent versions:

    000007ff ' 687 c 0000 000007ff' 68880000 googledrivesync64 (export of symbols) googledrivesync64.dll
    Loaded symbol image file: googledrivesync64.dll
    Image path: C:\Program Files (x86)\Google\Drive\googledrivesync64.dll
    Image name: googledrivesync64.dll
    Timestamp: Fri Jun 07 02:55:22 2013 (51B183DA)
    CheckSum: 000CAC91
    ImageSize: 000c 0000
    File version: 1.10.4769.632
    Product version: 1.10.4769.632
    Flags of the file: 0 (mask 3F)
    BONE folder: 4 unknown Win32
    File type: Dll 2.0
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Google
    ProductName: Google Drive
    ProductVersion: 1.10.4769.0632
    FileVersion: 1.10.4769.0632
    FileDescription: Google Drive shell Extension
    LegalCopyright: Google

    00000000' 5ef70000 00000000' 5eff8000 avcuf64 (export of symbols) avcuf64.dll
    Loaded symbol image file: avcuf64.dll
    Image path: C:\Program Files\Bitdefender\Bitdefender 2013\Active Virus Control\Avc3_00197_026\avcuf64.dll
    Image name: avcuf64.dll
    Timestamp: Kills Jul 09 10:02:27 2013 (51DC17F3)
    CheckSum: 00092626
    ImageSize: 00088000
    File version: 3.10.7766.4445
    Product version: 13.0.0.0
    Flags of the file: 0 (mask 17)
    BONE folder: 4 unknown Win32
    File type: Unknown 0.0
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: BitDefender S.R.L. Bucharest, ROMANIA
    ProductName: BitDefender® AntiVirus
    InternalName: AVCUF32. DLL
    OriginalFilename: AVCUF32. DLL
    ProductVersion: 13
    FileVersion: 3.10.7766.4445
    FileDescription: BitDefender Active Virus Control Usermode filtering Library
    LegalCopyright: © BitDefender S.R.L. All rights reserved.

    What I might suggest is to try first what is suggested in the link (2nd post):

    http://productforums.Google.com/Forum/#! subject/reader/K5M0avx-judges

    If it does not try to uninstall Google Drive or rename the googledrivesync64.dll in the folder C:\Program Files (x 86) from \Google\Drive to googledrivesync64.old

  • When click with the right button on the icons, explorer.exe crashes XP

    When I right click on the icons to make anything, explorer.exe crashes.  How can I fix it?

    Hi MikePenick,

    In addition to advice of Ajay, I recommend also run a full scan with your antivirus.

  • Windows 7 explorer.exe crashes

    Hi, I usually meet explorer.exe crash when opening "My Computer". Could you help to look into the dump file in the link below? Thank you very much.

    https://onedrive.live.com/redir?RESID=5EB780A6C1C2F261! 161 & authkey =! AD1QUabvZXdJKi4 & ithint = file %2 c

    Thanks a looooot!

    Hi YunShi,

    The error points to fundisc.dll (function discovery Dll), a component of Windows:

    Probably caused by: fundisc.dll (fundisc! CNotificationQueue::ThreadProc + 31B)

    This is similar to the error reported here and install the following hotfix should help:

    http://support.Microsoft.com/kb/2494427/en-us

    There is a link at the top of the article to request the hotfix.

  • Windows 7 Explorer.exe Crash

    Hello

    I have a computer Windows 7 x 32 and my Windows Explorer.exe crashes.
    Explorer hangs even when I have a window unique explore open.
    I managed to get a .dmp file and it said:
    This dump file is an exception of interest stored in it.
    The stored exception information are accessible via .ecxr.
    (ac0.14b4): access violation - code c0000005 (first/second chance not available)
    EAX = 00000000 ebx = 0372f040 ecx = 00000400 edx = 00000000 esi = edi = 00000002 00000000
    EIP = 777f7094 esp = 0372eff0 ebp = 0372f08c iopl = 0 nv up ei pl zr pe nc
    CS = 001 b ss = 0023 ds = 0023're = 0023 fs = 003 b gs = 0000 efl = 00000246
    Here is the link of the dump file of the: https://www.dropbox.com/s/jbjsviagi1jfbxi/explorer.exe.2752.dmp
    Sounds like a memory problem.
    Can someone help me to look into this?
    Thank you
    Daniel

    Hi Daniel,.

    Remember to make changes to the computer before this problem?

    Possible cause would be due to out-of-date video drivers, corrupted system files, viruses or malware, faulty RAM, infection etc..

    I suggest you follow these methods and check:

    Method 1: Run the hotfix:
    Windows Explorer crashes randomly in Windows 7 or in Windows Server 2008 R2
    http://support.Microsoft.com/kb/2638018/en-us

    Method 2: Follow the suggestions in this article:
    Explorer Windows stopped working

    http://support.Microsoft.com/kb/2694911/en-us

    Virus scan: while the Virus scan, data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.

    Clean boot: after a repair, be sure to put the computer to a normal startup mode.

    Update on site: note this upgrade on the spot takes the same amount of time to do the upgrade as to reinstall the operating system. In addition, some of your custom Windows settings may be lost through this process.

    Follow the steps and let us know if this helps.  If the problem persists, please answer and we will be happy to help you.

  • Explorer.exe crashes because of the StackHash_1703

    Original title: "problem Event Name: _APPCRASH__ Application Name:_explorer.exe__ Version: _6.0.6000.16771__ Application Timestamp:_4907deda__ Application Module Name error: _StackHash_1703 '


    Problem event name: APPCRASH

    Application name: explorer.exe

    Application version: 6.0.6000.16771

    Application timestamp: 4907deda

    Fault Module name: StackHash_1703

    Search for malicious software using the free version of MalwareBytes AntiMalware.

    Many times when someone experiences this problem, it may be due to add-ons explore or shell extensions. Consider using Sysinternals Autoruns or ShellExView. Disable Add-ons and non Microsoft shell extensions and verify the behavior.  If he went, reactivate the disabled extensions/add-ons, one at a time and see if you can identify who may be liable.

    Try a clean boot, or boot into safe mode.  The behavior persists?

    Another option could be to consider the establishment of the hierarchy of the following registry keys in the registry:
    HKLM\Software\Microsoft\Windows\Windows error Reporting\LocalDumps\explorer.exe\
    In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the value to%systemdrive%\localdumpsdata.  Ensure that the %systemdrive%\localdumps file exists, and then cause the crash to happen.  It must be a dump file in %systemdrive%\localdumps. Download the dump on your SkyDrive file and provide a link.
    (Letter is an environment variable that represents the system drive, usually C:.)
  • Windows 7 explorer.exe crashes when you go to properties.

    Hello, I have a windows 7 Ultimate x 64. I was working on my PC after using Windows Update, and when I go to check the properties of 'Computer', it crashes. I tried rollbacking that updates, but that has not worked, and the system restore is irrelevant. Also, now I have to pay almost all of the programs to run in "Windows 7", on a Windows 7 compatibility mode! Is it a mistake to register when you enter the properties of the computer? Please help since my error is specific.

    I managed to fix it.

    Those who have the problem, try turning off graphics driver via Device Manager and go to the properties of the computer, if I'm right, it should not give the error explorer.exe. If so, I recommend that you have installed the previous version of the driver for the card.

    And auggy, I erase the DLL, they did not affect the operating system. Thanks for your help.

  • Windows 7 explorer.exe crashes. ntdll.dll.

    I've been back up my collection of movies using WMC 7 recently whenever I click on a folder with a big drive blu ray of the explorer.exe file crashes...

    Signature of the problem:
    Problem event name: APPCRASH
    Application name: Explorer.EXE
    Application version: 6.1.7600.16450
    Application timestamp: 4aebab8d
    Fault Module name: ntdll.dll
    Fault Module Version: 6.1.7600.16559
    Timestamp of Module error: 4ba9b802
    Exception code: c0000005
    Exception Offset: 0000000000051c 30
    The system version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional information 1: 3ef7
    More information 2: 3ef7c090d31c19c96820f5992c0a9c08
    3 more information: ddf2
    Additional information 4: ddf254e27a2cfaadfbb7d0bb42c03cff

    When I press play in media center I get this one:

    Description:
    Stopped working

    Signature of the problem:
    Problem event name: APPCRASH
    Application name: ehshell.exe
    Application version: 6.1.7600.16385
    Application timestamp: 4a5bd053
    Fault Module name: ntdll.dll
    Fault Module Version: 6.1.7600.16559
    Timestamp of Module error: 4ba9b802
    Exception code: c0000005
    Exception offset: 000000000004cf54
    The system version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    I tried a "clean boot" did not work, I also uninstalled my video drivers (also used as a sweeper registry in safe mode) and reinstalled it, still nothing...

    This is the dump of the crash of the folder:
    http://CID-e0911a8075e4a249.Office.live.com/self.aspx/crash/Explorer.exe.5060.dmp

    For some reason a dump is not created when WMC crashes...

    Any help would be appreciated!

    -Devin

    According to the dump file seems to be the cause of the accident:

    Cannot load C:\Program Files\Shark007\filters\DivXThumbnailProvider.dll, 0n2 error Win32 image

    The DivXThumbnailProvider.dll seems to be a component of DivX Plus Media Foundation and, in your case, seems to be a part of the Win7codecs software.

    Then you can try what is suggested in the following link:

    http://Shark007.NET/forum/thread-crashed-Windows-Explorer-in-some-folder-s?highlight=Explorer

    Or uninstall the Win7codecs program.

  • Although located inside a webfolder sending to the menu cause explorer.exe Crash

    Hello people

    I have 1 machine that is part of a domain that uses roaming profiles. Unlike the rest of the fleet of this machine in additional to run windows XP SP3 and Office 2007 is also Sharepoint Designer 2010. When inside a web folder I right-click on a file or a folder, then move the mouse down to send the following reports to what point and explore crashes.
    Explorer.EXE - Application error: the instruction at "0x493549b6" referenced memory at "0x00000008". The memory could not be "read".
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    Hi beredan,

    Your question is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for the IT Pro TechNet public. Please ask your question in the following forum.

    Windows XP IT Pro category

  • Explorer.exe crashing - related to the user account?

    A week ago my computer started to sometimes get an APPCRASH explorer.exe error that displayed. No idea what caused it or started.

    It happens randomly (or apparently) but I can also re-create this error at will by doing one of two things:

    (1) running any program of fullscreen (games)

    (2) / off turning one of the system icons in the options menu "taskbar and Start Menu Properties-> area-> system Notification icons.

    I am running Windows Vista SP2 64-bit.

    A side effect of this error is that my quick launch on the taskbar icons have a messed up display, sometimes they are blackened, sometimes they are cut in two, sometimes they appear in the wrong place.

    ALSO worth noting, is that it occurs only under my main account to connect. I created a separate account and it does NOT suffer this error and the two methods to recreate listed above fail.

    I found 2 other assignments with the same error message. I tried all the fixes on both without success.

    http://www.techsupportforum.com/Microsoft-support/Windows-Vista-Windows-7-support/508097-Explorer-exe-stopped-working-restarting-system-tray-icons-missing.html

    http://social.answers.Microsoft.com/forums/en-us/vistaperformance/thread/a877350a-D11C-40Ca-8E8B-1a913bc8d152

    Any ideas? Error message below.

    Thank you

    Dave

    Signature of the problem

    The APPCRASH problem event name

    Application name explorer.exe

    6.0.6002.18005 application version

    Application Timestamp 49e02a1e

    Default name of the explorer.exe Module

    Error Module Version 6.0.6002.18005

    Fault Module Timestamp 49e02a1e

    Exception Code c0000005

    Exception offset 0000000000026478

    Version of the OS 6.0.6002.2.2.0.768.3

    Locale 1033 ID

    More Information 1 dc4f

    More information 2 91d3edf20bd14bd648568f624d5d6a00

    Other information 3 b1da

    Additional information 4 06b5e8f5f18bcf4bb7c99364e9a2ac55

    Read our privacy statement:

    http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409


    Hi Dave,.

    Run the checker system (CFS) files and see if it finds a breach of integrity.

    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7
    http://support.Microsoft.com/kb/929833

    Kind regards

    Shinmila H - Microsoft Support

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • APPCRASH explorer.exe crash module comcasttb.dll

    A day or 2 ago, windeows explore began to fail constantly with the aboive error... deltails below

    problem - APPCRASH

    App the name explorer.exe

    Request version 6.0.6002.18005

    timestamp of the application - 49e01da5

    the 5.0.8.138 fault module version

    exception code c0000005

    0001d3d4 exception offset

    operating system version 6.0.6002.2.2.0.768.3

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    Thanks in advance.

    I have the same problem as you did, but I can't uninstall the toolbar from Comcast because my Control Panel does not work.  I don't know if either of you two explained how do to solve this problem and if you did I did not understand it. So could you please help me.

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