Version of the Smartphone blackBerry desktop software?

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• BlackBerry Bold 9900 of the Smartphone Blackberry Desktop Software - impossible to synchronize the calendar

  I can't update my Blackberry 9900 calendar when using BB desktop software.

  A sync error"the following recurring event could not be synchronized 09/27/2012 [Event].  Remove the event and the synchronization again.

  However, when I look in my Outlook calendar and on my Blackberry itself, I don't have a calendar for that date listed event.

  How can I fix this problem and start having my phone synch again.

  Thanks for any help!

  Hello ckiefe,

  Welcome to the BlackBerry support community.

  Thank you for your question about the timing issue you are having with your calendar using the BlackBerry Desktop Software:

  The following article will provide you with more information on this subject: http://bbry.lv/YQ1quM

  Let us know if that helps.

• BlackBerry Smartphones BlackBerry Desktop Software could not validate your update to the BlackBerry device...

  Hello. I had my blackberry for a little over a year. It's a Bold 9650. After I have updated to OS 6, everything was going fine except for the fact that I have lost password Mole and Brick Breaker. Small problems, I know. But when the day consists of a lot of waiting around, believe me, these two helps. in any case, I looked on various forum how to recover them and more expected to open the Fund Manager and go to the list of applications and simply check out these two games and to update. I did that, but when I went to update, I had to wait a while because he loaded [yes I use a mac], and then this message pop up would be "BlackBerry Desktop Software doesn't have to validate your device BlackBerry - abandonment update install due to failure of the validation.» Some packages contained unsatisfactory dependencies. "So now I can't update my phone at all with anything. What can I do to solve this problem without doing a full cleaning [which I don't know how do either, I see a lot of people talking about it]? I just want to be able to update my phone.

  Hey acabungc,

  Welcome to the community of BlackBerry Support Forums.

  This error is caused by a third-party application on the BlackBerry. This application will need to be removed and then you can re-installed games.

  To find out which application is causing the problem go to/Library/Application Support / BlackBerryDesktop / Logs and open the daily log on the Mac.

  And you will find a line in the newspaper that said: abandonment of the install because of unmet dependencies for packages: ((Application name))

  That lists the name of the application.  Then you can remove this application from BlackBerry.  Let me know if you have any other questions.

• BlackBerry Smartphones Blackberry Desktop Software freezes with the message "Action Engine loading Configuration.

  I have Windows 7 Professional. My Outlook profile is stored on an Exchange Server and my Blackberry had previously beeng synchronization with Outlook in this configuration for nearly a year without problem.

  Recently, the software freezes the message 'Engine Action loading configuration' and is unrecoverable. I tried the following things to remedy the situation:

  (1) adjust the settings Organizer not to synchronize anything except the date & time. Still happens

  (2) remove all data from the device using Desktop software and try to resynchronize. Same problem

  (3) uninstall and reinstall Blackberry Desktop Software and try to sync with all of the original data and the empty deleted data Blackberry. The same problem.

  (4) tried to wipe off the full blackberry using Cmdr of JL, reinstalling the operating system. In this scenario, I can synchronize addresses, but once I sync calendar problems from ever happening and I can't ever sync it again (including later by deselecting the option of calendar.

  At that time I spent hours scouring Google for help and try the above items. This was a disaster for me because I rely on synchronization had given for work and have already from lack of things.

  I do not think there is something wrong with the Blackberry, because it works very well and works perfectly well after re - charging a fee, OS, etc.

  I tried to play with the balls of support, but because the software freezes before can synchronize calendar, there is nothing in the log that indicates if there is a file corrupted in the event calendar. Nothing won't change significantly in my calendar between synchronization worked and the day that he didn't.

  I tried searching the Blackberry forums and have found some info, but nothing useful. RIM does not provide phone numbers and support AT & T has continually demonstrated himself as worthless during my time with them.

  Are there resources left at all that I could try to move beyond this issue, don't waste any more time and be able to solve the problem?

  Thanks for reading and for any input that you are willing to offer.

  Although no one helped me with this I could help I put the steps that I followed down here so that if someone comes on this page of our friend Google, they will be able to try the same thing:

  I ran 'Fix' on the memory card in the Blackberry
  Ran CCleaner on my PC to clean the registry
  Reset synchronization in the Desktop Manager settings

  Finally finally I'm the synchronization again.

• BlackBerry Smartphones Blackberry Desktop Software said 'connection '.

  I'm trying to back up my blackberry and it keeps saying for the last 30 minutes connecting to the right of the bottom of the screen.  It shows my camera but I can't click on the tab now backup and when I go to configure settings it tells me to connect a device.

  Can someone tell me what is happening?

  I currently have a "App Error 200" on my screen, and I'm trying to get rid of... is that may impact my connection? and I can do/use to get rid of him, if I can't access my blackberry desktop software?

  I have the blackberry bold 9900

  You will not be able to backup of the device with the app error 200 appearing.

  You should start your BlackBerry in Mode safe and remove all third-party apps or themes that you could add, starting with the most recent added, first of all.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Then, on the BlackBerry, click Options > device > application management and remove these apps, you think that could be the culprit.

  Restart the BlackBerry again and see if the error app has disappeared.

• Smartphones blackBerry desktop software does not 'connection '.

  Hi all

  I just got a storm and the first 2 days the software worked very well, even if a bit slow. 2 days ago, he has ceased to work where once you link the blackberry desktop software turns white'ish (you can still see the icons for the media, etc.), it stays like that and don't let you do anything. The blackberry has the computer / blackberry on the screen and the computer says his Secretary, but the desktop computer will not let you.

  I'm on Vista 32 with SP1

  Desktop software version 4.7

  tried uninstalling and reinstalling with no effect. All the other things?

  Thank you

  DM

  Resolved:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02141&sliceId=SAL_Pub...

• BlackBerry Smartphones BlackBerry desktop software does not communicate with my camera

  My BlackBerry Desktop Software interrupts suddenly to communicate
  with my BlackBerry 9800 device. I start to receive a massage:

  "BlackBerry Desktop Software can communicate with the.
  connected device.

  The BB9800 is not restart, a fully charged battery and I
  the latest version of the Desktop software, but "retry" option does not help.
  I reinstalled the desktop software, but it does not help as well.

  I can see the unit records both media-card and can operate with
  them, but can not use other options of the
  BlackBerry Desktop Software. Please, help me.

  USandler

  Solved. Updated balackBerry device software solves the problem.

• BlackBerry Smartphones Blackberry Desktop Software 6.0.1 does not not on Win7

  Hello

  I installed the latest version of Blackberry Desktop Software (version 6.0.1) on my laptop that runs Windows 7 (with all latest updates). When I opened the "Desktop Manager", the Desktop Manager it just hangs, does not receive in front of a white screen it shows in the application. I have uninstalled and reinstalled a few times and always does the same thing.

  I cleaned the registry (HKEY_CURRENT_USER\Software\Research to Motion\) after having uninstalled and used CCleaner to clean my system, and the problem still remains.

  Anyone know what could be causing this?

  Thank you

  Hi bifocals

  I reinstalled the operating system and then installed the software blackberry desktop again and its working properly now.

  I also experienced problems with the operating system before reinstalling where I couldn't install win 7 sp1, while he was certainly associated os.

  Thanks for the help.

  Duane

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy

• Problem of Smartphones blackBerry desktop software

  My Curve 8530 can not access my desktop software.  The error says-Application Loader Wizard requires the BB to install the Device Manager.

  Hello

  Please download and install the latest BB Desktop Software on your PC:

  • http://us.BlackBerry.com/apps-software/desktop/

  Restart your computer after.

  Also install on your PC, the exact OS package that is installed in your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  Restart your computer again. Then try again.

  Good luck!

• BlackBerry Smartphones Blackberry Desktop Software does not install

  I just got a Blackberry Tour from Verizon. I am trying to install the Blackberry Desktop Software. I insert the CD and all I get is a window (sort of background grey) with the label user Blackberry tools and nothing happens. I get the same results on my XP and Vista PC.

  I downloaded 5.0 from Verizon and installed.

  Thank you

• BlackBerry Smartphones Blackberry Desktop Software for Mac

  I am trying to download Blackberry Desktop Software for Mac.  When I click on download it asks whether to save the file.  When I click on Yes, the download box appears and indicates the place of download.  At the end of the download, nothing happens.  The download box sits right on my screen and no other guests occur.  There is no sign of any Blackberry file in the Applications folder on my MacBook pro.  Site Web de Blackberry for downloads screen does not change.

  My feeling is that I somehow need to 'install' the uploaded file, but am at a loss to know how to do this.

  Any suggestion would be appreciated.

  Assuming you are using Safari, the default location for downloaded files is the folder downloads. You should find the installer downloaded it. If this is not the case, check where you download the file and look in this folder. The file you're looking for should be named "BlackBerry Desktop Software.dmg". Double-click it to mount the disk and then image to launch the installer.

  You must run the Setup program to install the Desktop on Mac software, it is not just an app that you slip into your Applications folder.

• BlackBerry Smartphones Blackberry Desktop Software deleted my Contacts

  Hello.. It's my first post

  I just bought my Blackberry Tour (used) a few weeks ago and was not connected to my computer since I bought it, so I was a little surprised when I plugged it in today, set up updates of Blackberry Desktop Software and found that everything was completely erased.

  I've tried everything. Connection without the battery did not work, and he just asked me to install updates everywhere. After reinstalling the operating system, everything is back to normal now, except for the fact that all my contacts have disappeared.

  Given that I have does no backup for them earlier, is anyway I can get back them? This is my first Blackberry so I am a little confused.

  Thanks for any help!

  Yuck.

  I always advise people to make a manual backup of their BlackBerry before ANY upgrade. Your carrier and notice of the RIM must be specific to this topic. The upgrade process "should" do its own backup at first, before the actual upgrade.

  Check your PC, the search for any file ending with "*.ipd"... normally the backups are performed to your My Documents folder. Check and see if any IPD file is there, in particular dated today.

  If so, you have a backup.

  Then, using Desktop Manager > restore.

• BlackBerry Smartphones Blackberry Desktop Software: "a newer version of this application is already installed on this computer."

  Hi, I am having a very frustrating problem and I can't seem to find any information or help.

  Running Windows 7 x 64, I had to update my blackberry a few weeks ago desktop software. Unfortunately, the update crashed during the update. I tried the update again, but Setup now stops at the message:

  

  However, there is no trace of any application of Desktop software on my computer. I tried to manually remove all RIM/Blackberry folders as well as the removal of all keys to register RIM/Blackberry. I tried to use Revo unistaller, several of the registry cleaners, all with no success.

  Now, I have to use Blackberry Destkop Manager 5. XX since I can't install anything higher than that. It gets really frustrating (that and the fact I had to Exchange my Bold 9900 for the 7th time in less than 6 months - and the one I use now has a * beep * ty button which doesn't always work) and extremely boring.

  If you can help, thanks.

  Whatever Sdgardne, layout of computers is not a solution. It is:

  Download and install jv16 Powertools of http://www.321download.com/LastFreeware/index.html. Launch the software, on the Uninstall tab, find the entry of Blackberry 7.0 now visible. Select this entry, and then uninstall it. In addition, check the other tabs to erase any trace of remaining registry Rim or Blackberry. Download and reinstall Blackberry Desktop Manager 7.0.

  Thanks for nothing.

  You would think that with a mobile phone $600, a customer service would go with it.

• BlackBerry Smartphones Blackberry Desktop Software PIN in the process of disappearance

  Hello

  I can't not major trying to get the desktop software to read my Storm.  I tried all of the fixes available in here i.e. Uninstalling relocation/start-up phone/USB root hub Hub changes etc etc etc.

  What happens is that when I open the desktop software initially, he begins to read my phone, start the synchronization, then all of a sudden the SPINDLE disappears, and then he said: the phone is not connected, please help

  I really need to sync my Blackberry and the opportunities for businesses

  Problem solved it turns out be a faulty USB hub in the computer