Video problems and a green screen

Hello

I read the questions and answers on this topic, but some things work and others do not.  For example, I was able to solve one of my problems with some other fixes I found through online forums General for the 'green' screen that plays with the audio only.  It seems to work for me on you tube but not on Facebook more videos alhtough Facebook worked the first time when I rebooted.

What I did get into my internet options and under accelerated graphics that I checked use software rendering instead of...

and on the Security tab, I checked activate 64-bit processes in increased protected...  It Enhanced protected mode should as well then?  Should I check this option.

I also treid to do what the responses recommended... as a right click on the video on Facebook when he plays and then I get a pop up I get the settings options or global settings and adobe flash player info... by clicking on settings gives me options but none for "screen", only for my microphone, camera and storage.  If I click on global settings, need me to flash player help.  And the last option, I get my version of Adobe info, which is version 13.00.214.  So no option to uncheck the box disable accelerated graphics cause I think I already did this in Control Panel.

But why is working with youtube and videos from Facebook that I also tried to play videos as wmv and other video files files in my windows media player flash and then I get a screen black but still audio not play now.

My computer is a HP Pavilion Notebook PC and it came with Windows already installed 8.1.  My graphics card is a Radeon R5 AMD graphics card.

So what the devil now.  Should I install more recent Adode Player?  Even by unchecking the option graphis accelerated, this isn't really a solution for the deeper problem and the question, because then it slows down your graphics card?

My computer is not even a week and I hate having to always download the patches and constant updates and spend hours searching for and trying to solve a problem that really should not appear in a first time.  Why are there so many problems with Windows?  Is this a problem with windows updates as well.  Active X controls?  Isuses of compatibility with 64-bit processes.  Can I use Firefox.  I did with my old HP, which finally launched the bucket and that's why I had to buy a new one.  I had to replace my battery before a year and my warranty battery lasted that long either and then the thing finally overheated and died.  But I had a lot of similar things happen before with the last HP laptop if it's Windows or is it HP or is it browsers, readers?

I'm sorry if I'm unloading on you... I want too much, but it's so frustrating as a consumer of always having to go through such things.  I use my laptop to work on his own account so please help!

Thanks for letting me vent...  I'd appreciate your help, thank you.

A frustrated customer

Thank you for visiting the Forums HP's Support and welcome. I'm sorry you're having problems.  I looked into your problem with video problems.

You have uninstalled Internet Explorer?

Have you tried Google Chrome?

It already includes Adobe® Flash® Player built-in. Google Chrome automatically updates when new versions of Flash Player are available. Adobe are on version 15. Here'sa place to update. It has a link to Google Chrome as well.

Here is a link to common problems of Flashplayer.

I would try a system restore because this could undo any change that could happen with an update from Microsoft. Sometimes they have not completed or installed on the laptop.

Hope this helps you.

Thank you.

Tags: Notebooks

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