Video rental will not play

I rented a movie from iTunes and it won't play it gets stuck on a black screen, I can see all the thumbnails of chapters, but can't watch the movie. If I transfer the movie to my iPhone I can watch it, but I'd rather watch it on the macbook air. Also, I took the apple machine they completely wiped and reinstalled the operating system and still no luck. Other people can connect to their iTunes account and read of the movies they've purchased the only I can not too much. answers or comments are greatly appreciated.

Your Wi - Fi connection works?  Are you online?

Are you logged into your iTunes account?  Use the iTunes menu to navigate to account > view account.

About rent movies on the iTunes Store - Apple Support

Tags: Notebooks

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