Videos no longer work once the project is hosted (Captivate 9)

Hi all

I built, published a hosted online which seems to me to be a fairly simple non - LMS.

It is pretty much a straight overhaul of an older project was in need of a new look and feel, design and update of content. But the videos I use in Version 2.0 are the same exact files used in version 1.0.

I appointed carefully and videos (mp4s) organized and placed throughout the presentation using media > video > video event > Browse (progressive download video).

Preview mode and published project worked fine, however I noticed that at the time of publication, the videos are automatically re-named when tone was collected in the folder "vr" to simple names like "Vi2.mp4".

Once I downloaded the project on our server any of the videos worked more. You can see what is happening here (hit launch unit, there is a video on slide 1):

Strengthening of the highlights: learning that supports all students

All you get is this delicious pre-loader Fail:

Screen Shot 2016-02-10 at 2.44.30 AM.png

Now, I thought: hey I can just go back to my project folder and type in absolute links for these vids because they are implemented on the server that is to say: http://UFV.ca/strength-demo/Unit1/VR/Vi2.MP4 ... bon ?

I can't use the video format progressive download.

I tried to use 'Adobe media streaming service' as it was the only one who allowed me to specify a http:// link but it wasn't a go.

'Streaming vidéo' was a no-go.

So I related to the renowned video in the published folder, and alas, once I re - download the project it still does not work. Hmmm, ideas?

Thank you!

Did you check if your server is actually put in place to allow video files of this type?  Sometimes, the problem is that your server administrator must specifically allow the file MIME type.  He could have a few changes in the server environment that have disabled now which previously worked for you.

First crazy should check if the MP4 videos are directly accessible on the server to prove whether or not the problem is with the server settings.  If the MP4 videos can normally be served, but they are just not work for you, try to download the same zip on SCORM cloud LMS SCORM output to see if they work from there.  If they do, go back to your LMS provider and tell them that the issue seems to be with the LMS. If SCORM cloud has no problem with the content, why their LMS?

Tags: Adobe Captivate

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