View the issue with a DVI-I got splitter to Dell Optiplex to adapt TV

Good evening!

I work in IT and my understanding of these things is superior to what a novice and a part of the reasons why this question is so frustrating. It should also be noted that I am also posting this in Dell support forums to cover all the bases.
Here is my goal:
To use my model of TV LED Panasonic TC-L47e5 as my primary and only monitor for a Dell Optiplex 745
My configuration:
Dell uses a DVI-I've got splitter (DVI & VGA) as she went out to monitoring devices. I use a DVI (male) to HDMI (female) to connect on one of my HDMI inputs on the TV.
The problem:
Until I'm the adapter to the DVI, I used the VGA with no issues whatsoever. However, once I plugged the DVI - HDMI setting, it was working fine until I unplugged the VGA it is connected to the connector on the back of the TV. The screen went black, even though it was on the HDMI input. I tried to update the drivers, configuration of the display settings, etc and nothing allows me to run the installation of DVI-HDMI without going through the connected VGA also. If I switch back to the VGA input on the tv I see black. But if I unplug the HDMI, I see the desktop. It's very strange, but it seems that thought the VGA adapter display takes over, which is insane, because the pc shows through a DVI - I connection separation. I scoured the internet for a solution and this little hiccup is driving me crazy. Any help you all can provide is greatly appreciated.
Thank you!

Hello Hunter M.

Welcome to the Microsoft community.

You need a video cable to make the physical connection. For a better image quality, you must connect to the computer to the TV using standard VGA ports or via DVI to HDMI cable provided your TV supports these ports.

I suggest to disconnect the HDMI cable and try to connect it buy, follow these steps.

  1. Turn off your computer and place it near your TV. Unplug the monitor, but leave the mouse and keyboard connected.
  2. Connect the video cable appropriate to your computer's output to your TV.
  3. Turn on your TV and set it to the input that matches the output on your computer. You may need to refer to the supplied with your television user's guide for instructions on how to do it.
  4. Turn on your computer.
  5. You should see windows displayed on your TV. If the screen looks stretched, or part of the screen seems cut off, you will probably have to adjust the screen resolution in Windows.
  6. If Windows is displayed on your TV, you will need to reconnect the computer to your monitor and adjust the screen resolution before connect you to your TV.

See also:

http://Windows.Microsoft.com/en-CA/Windows/connect-computer-TV#1TC=Windows-7

I hope this helps. Feel free to write us again for any further assistance.

Tags: Windows

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