Similar Questions

• Hi, I have the photomembership of creative cloud but after the first month, I can't open any of the applications. It is saying that it cannot find any product on my adobe ID. Can you help me with this?  Thank you

  Hello

  I have the photomembership of creative cloud, but after the first month, I can't open any of the applications. It is saying that it cannot find any product on my adobe ID. Can you help me with this?

  Thank you

  I received help in the chat. Thank you very much

• Can someone help me with the error message "Creative Cloud Files folder missing"?

  Hello

  I'm on a Mac (OS X 10.10.1) and recently changed the folder name 'users' of my system to something else. I think that I followed all the steps correctly Apple to make sure that my user account name and the directory of the user are in alignment after the change. However, the creative cloud do not update the extension / address of the location to sync files. I went into the preferences of creative Cloud and saw the location of the file ' ' was still announcing the former name for the folder my Mac user. I used the dropdown to select 'Other' and then selected the folder of the newly appointed user. Creative application Cloud then began loading (presumably to restore the sync connection), but then gave me the same error again. When I return in Cloud creative preferences, the location of the file ' ' now shows the newly named good, user folder, but I still get the same error message every time I try to turn on sync. Even with the correct file shown as the 'file location', the error message always refers to the old extension / address of the location of the file.

  How can I get Creative cloud to update the address of the file? He seems to have accepted my change the 'location', but the address of the file itself has not been updated.

  FYI: clicking 'Restore' option does not at all help. It produces just the same pop-up over and over again until I got disabling sync.

  UPDATE: I restarted my computer and went through the same exact process above and now looks be it resolved itself. the error message no longer appears after that I have turn on sync. In my opinion, everything works fine now. Basically, it seems that the solution is to completely reboot your computer.

• No record of Creative Cloud Files

  Hi guys,.

  I had the creative cloud installed on my Mac for a while now and have just decided to try to use the Cloud to share and synchronize files. However, when I hit 'Start Sync', nothing happens. I looked at what this can be, and it turns out that I don't have a creative Cloud Files folder anywhere on my Mac. Tried to reinstall the CC desktop application, but it did not work. Any ideas?

  dannyNB,

  You can also try the solution in this announcement: Re: folder synchronization cannot be enabled.

  
  

  This seems to have worked for a few other similar questions.

  -Elba

• Why have I not two record creative Cloud suddenly with different data in each folder (a folder called Creative Cloud Files (unknown))

  This morning, I've connected and started working as usual. When I went to save on I noticed a new folder in the Bridge, called "Creative Cloud Files (unknown) without data in it. Weird, but what ever. So I recorded my file and dinked around a structure of files and cleaned a little. I have noticed that my sharing icon disappeared from records and questioned on this subject, but kept the job because I'm on a deadline.

  So now it is wobbly data to the new file folder that does not match the original file of CC. I don't know where are my latest files and some files are all simple missing. I'm increased and confused about what is happening. Can someone shed some light on this?

  With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

  Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

  The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

  What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

  This happens once, after the last update.

  The solution is to simply delete the (unknown) Creative Cloud Files folder.

  I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

  If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

  If you have any other problems or questions on this topic please email [email protected]

• Miss me about 15 of my creative cloud file records

  They are just GONE - and has a record that still has a "!" on each subfolder and file so that they are not properly synchronize. WHERE ARE THEY? I really need access to these files via my finder and not via the Web site. Help, please. I tried turning deactivation/activation of the synchronization, but nothing changes!

  Erin is perhaps the question-

  With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

  Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

  The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

  What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

  This happens once, after the last update.

  The solution is to simply delete the (unknown) Creative Cloud Files folder.

  I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

  If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

  If you have any other problems or questions on this topic please email [email protected]

• A lot of nothing happening with the installation of creative cloud

  Nothing happens when I double click the Setup for creative cloud file and I tried all of the solutions I can think.  Anyone know what could be my problem?  I should also mention that I am on Windows 10 and creative cloud was, until recently, installed and working properly.  I don't get an error message, so I am not able to find solutions in this way.

  Thank you!

  SUCCESS!  It was a problem with the application manager.  Problem, I mean that it was not installed.  Once I installed it, installation of creative cloud has been impeccable.  Thanks again for your help!

• Why have I not 3 folders 'Creative Cloud Files?

  Hello! I have a question about the cloud creative folder structure/synchronization.

  I installed the creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.

  Once I did that I turned on "line sync" on the Application Desktop toolbar.

  I noticed that I have three different areas, called "Creative Cloud Files" and one of these folders is called "Creative Cloud Files unknown" (see the screenshot below).

  

  Anyone know why there are three different places? What field can I save my files so that I can sync to the cloud? Can I remove one that says 'unknown' in the name of the file? I guess that the file listed in the bookmarks bar is in the same place as the "Creative Cloud Files" folder in my account?

  With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

  We have taken measures to ensure that we are increasing our focus on quality in this area in order to avoid a repetition.

  Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

  The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

  What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

  This happens once, after the last update.

  The solution is to simply delete the (unknown) Creative Cloud Files folder.

  I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

  If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

  If you have any other problems or questions on this topic please email [email protected]

  Again, let me say that we are sorry for any inconvenience caused

• Add pictures to library of creative cloud in After Effects

  Hello

  Anyone know how to add an image (IE a .ai file created by myself) and save it in the libraries of creative cloud in After Effects?

  It is not currently possible in After Effects. After Effects can add items to a library to your project, but you cannot add elements of your project to a library.

  For Illustrator files, you can add layers or objects selected to your library in Illustrator. Ditto for Photoshop.

  In a future update for After Effects, we could add the ability for After Effects to add content to your library. There are many different types of content could be added After Effects: files in your project, shape layers, layers of text, effect presets, scripts, etc.. Currently, we believe that it would be more useful and interesting to add scripts and effects presets, but you should tell us what you think by filing a feature request: http://adobe.com/go/wish

• Since the installation of creative cloud, I noticed a lack of disk space, recently I found CC had been storing GB of log files, how can I stop this nonsense?

  Since the installation of creative cloud, I noticed a lack of disk space, recently I found CC had been storing GB of log files, how can I stop this nonsense? 40 GB of space on my SSD HARD drive was recovered today by disabling the 8.1 windows temp folder. I was wondering what "ACC 22/04/2015-10-09 - 26.log" etc, and when I opened the I was shocked to discover Adobe CC was bringing together these huge logs on my computer since I bought and installed last month. WTF Adobe, how can I turn off or limit, as writes to the SSD of constantly to kill them and I do not consider your logs to be important use of space.

  Hi Lewis,

  Apologies for the inconvenience.

  Yes, there is a known and identified as a bug problem.

  Engineering product is right now working on that and I hope that the fixed very soon.

  Kind regards

  Sumit Singh

• Problem with the installation of creative cloud

  During the installation of creative cloud I see the following: 'the door entry procedure QueryFullProcessImageNameW not found in the library of the CORE D 32.dll' and 'code error 42 '. What should do?

  Error 42 and 48 https://forums.adobe.com/thread/1893316

• Silver payment plan "Photograph" has been removed from the account, but creative cloud changes were on the site for the products and also do not appear on the site as my payment was perfect (but money has been withdrawn) sorry for my English.

  Payment plan 'picture '.

  Money was withdrawn from the account, but creative cloud changes were products on the site and also does not appear on the site as my payment was perfect (but money was withdrawn)

  Sorry for my English.

  Hi Vladislav % 20parfyonov,

  I saw the Adobe ID (email address) you used to post here and can see that you have a plan of creative photography of cloud are recorded.

  Please make sure you use the same Adobe ID (email address) that you used to purchase the subscription to connect to the Web site.

  Adobe trial and purchased applications are the same, you can download the application once installed, creative cloud it invites you to connect, use the following link: Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial

  Once logged in go to APP and tab install CC 2015 Photoshop and Lightroom CC 2015 from there.

  * NOTE: Please make sure that your firewall of your computer or security software firewall does not block Adobe, if you are not sure of it then just turn off the firewall for awhile disconnect you and you connect on the creative application of cloud and check.

  Let us know if that helps.

• When the employee what happens in an InDesign library if the person shares the library leaves creative cloud?

  When the employee what happens in an InDesign library if the person shares the library leaves creative cloud?

  Disappeared from the library, or you can still access it? And is it possible to export libraries?

  Example: We have a general account of creative cloud for freelancers or employees to use on a workstation. We have created several libraries that we then fall to the members of the team. If we close this g/l account, what happens to all the libraries? Can we change ownership, or export or what? Any ideas? Thoughts?

  Thank you!

  Found the work around on my own. Everything you have to do is to copy a library someone has shared with you and add it to your library and makes you the owner also.

  

• Won´t updates install via Creative Cloud (Photoshop, After Effects and IN-Design), departure PS is going to crash the OS

  Hey Ho!
  I ve you have a problem with the creative cloud: Photoshop crashes just after the opening and Windows pops up a blue screen restart. Creative cloud tells me that updates are available, but the installation fails whenever I have it try. I reinstalled Photoshop, but it didn t work. I can´t find anything online to solve this problem, maybe I could find some help here? I also tried the cleaning tool, nothing positive has happened. Funny to know: on my system (desktop PC) mein nothing´s bad, all of the updates install perfectly and PS, AE etc are working well. Now I m reinstall my Windows clean (I ve done that 3 weeks), and I hope it will work after that. Someone out there with the same problems?

  
  The system I m running a lot of creative Apps Cloud on:
  Acer Aspire E 15 laptop computer
  Intel Core i5
  GeForce 840M
  8 GB RAM
  10 64-bit Windows

  Here´s a screenshot of the Creative cloud message appears (btw: INDesign and Adobe After Effects won´t updated, too!). It s in German, translation: "download error. Klick on repeat and try again, or contact your support (49)

  I really hope that someone´s in there who can help!

  

  First of all: thank you for answering so quickly!

  I found the problem - driver Nvidia it must have caused.

  I reinstalled clean Windows and installed the system step by step. As a first step, I have installed PS

  After all the applications that I installed, I tried to open PS it worked great until I installed the real Nvidia driver. I had the same problem as before. I threw this driver and everything works fine.

• Images of the shows not in the library of creative cloud

  Hello

  I selected a bunch of images among the stock of adobe and saved in a new folder in Creative Cloud Library (by selecting the image and recording overview in library of creative cloud), but the files are nowhere to be seen when I search for them in my Creative Cloud Files, not to mention the ideal, which is to find them in a library in the Muse.

  What Miss me?

  Screenshots attached.

  Thank you.

  

  In fact, the correct answer is that this feature is not yet supported in Muse. See below:

  The creative feature Cloud libraries is currently supported in Photoshop CC, CC Illustrator, InDesign CC, CC Dreamweaver, Illustrator to draw, sketch and Comp CC Photoshop.