Virus scan Avira would stop working and freeze the computer whenever an analysis was carried out. Tried to uninstall and reinstall, but still had the same problem. Impossible to uninstall now due CCPLG. XML error.

Hello, I have been using Avira anti-virus on my computer for the past two years with no problems.  I run a scan on my computer every day and noticed problems with it a few days ago.  The analysis would be about 21% when he would stop scanning and freeze my computer.  The RAM would be also be maxed out at 100%, and I need to restart the computer manually.  When I ran the scan in safe mode, it worked fine, but then continued to not work when the computer is not in safe mode.  I would also get a security alert Windows telling me that Windows did not antivirus software on this computer.  I tried to do a system restore which goes back to the day before the problem started to happen with the scan, but I still have the same problem.  I tried to uninstall the program again, but I get the message: Setup could not determine feature control file, or was not able to read it properly the. I also received a message about CCPLG. XML. I don't know what to do at this point or what was wrong in the first place with my antivurus software, but I feel that I continue to do worse with everything I want to do about it.  If you can offer any help with this problem, it would be much appreciated.  I have to go to work now, so I'll check tomorrow and hope that someone decided to go back to me.  Thank you.

There are similar problems listed in the Forums of Avira.

Have a read of the info in them; who can help you:

http://Forum.Avira.com/WBB/index.php?page=thread&ThreadId=77368

http://Forum.Avira.de/WBB/index.php?page=thread&PostID=729964

Both above the Avira Forum entries have the same problem, CCPLG. XML, like you with solutions provided.

http://www.Avira.com/en/support/kbdetails.php?ID=135

Avira has also a manual uninstall. read the link above.
Try this: uninstall/reinstall Avira as it

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If the above does not work:http://www.avira.com/en/support/

Contact the Avira Support on this problem with their anti-virus software.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Also, try asking the security of Vista and the Privacy Forum.

They know a little about the Avira software there.

http://social.answers.Microsoft.com/forums/en-us/vistasecurity/threads

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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