Vista and KB977165

is this the patch causing blue screens on XP KB977165 systems need to be removed if downloaded on a Vista system?  My system works fine, but only the surface of the patch later problem?


This update works fine, XP failures are caused by malicious software!

André "a programmer is just a tool that converts the caffeine in code" Deputy CLIP -

Tags: Windows

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    There is a problem with the 64-bit, Vista, Windows 7 and Windows 8 or 8.1 drivers which causes the spooler crash with the following HP Deskjet printers:

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    DeskJet 712

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    [The patch does not work for Windows 8, 8.1, or 10 x 64 systems.  There are efforts to this address, if a solution is developed it will be shown here.  [{Edit - I did not progress by getting the patch to run in Windows 8 x 64.}]

    First of all make sure that the driver for the installed printer.  If the driver has not been installed go to start devices and printers, add printer, the local printer, choose the appropriate port (for the converters, USB-parallel, the port likely USB001: or maybe USB002 :), then click Windows Update then choose HP for the manufacturer and select the appropriate printer.)

    Apply the patch as follows: log in to the computer with an administrator account.  Download the patch by clicking on this link or on the trombone at the end of this post.  Save the hotfix on your computer, then unzip it.  Then, copy the three DLL files in the following directory: %windir%\system32\spool\drivers\x64\3

    Note that %windir%\System32 is a system variable that points to the location of the Windows directory. For most systems it will be C:\Windows.  You can click Start, computer, and type %windir%\system32\spool\drivers\x64\3 in the address bar and it is in the right place.

    This can be done from a DOS command prompt if BACK is opened with the "run as Administrator" command or to explore with a copy and paste.  Depending on your UAC settings, you may need to provide confirmation.  Also allow existing files to be replaced if you are prompted.

    This patch is not necessary and should not be applied to a 32-bit version of Vista or Windows 7.

    Thanks to extraordinary Microsoft engineer Alan Morris forguidelines for patch.

    Update - here is that of the more detailed installation instructions:

    Download the patch on the at the bottom of the page and save it on your computer.  Now click on the file and open it, and then extract the fix in a directory that is easy to find. (I use c:\temp. If this directory does not exist you can create it as follows: open the administrative BACK prompts by clicking Start, all programs, accessories, and then right-click on CMD. EXE and select run as administrator. Click in the DOS window, and then type the following command:

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    [Update - Windows security settings can prevent these files from being used, please open computer, type c:\temp in the address bar and then right click on each of the dll files and select Properties.]  If there is a message indicating the properties file has been downloaded from the internet and can be blocked and then unlock the file before continuing.]

    Then, click back to the administrative DOS prompt and type the following: (the green stuff are comments, do not type them...)

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    Copy hpvdb820.dll c:\windows\system32\spool\drivers\x64\3 (this covers the Deskjet 820 and 822)

    Hpwm5db1.dll c:\windows\system32\spool\drivers\x64\3(this covers the Deskjet 1000 copy)

    NET Start Spooler


    [Edit - note that these DLL files will already be in the directory.  You will get a warning asking if it's OK to replace the files, say "Yes".]

    At this point, the patch is installed and ready to print.

    Note that here printers do not support USB connections, they have only the parallel ports. [Edit - if your printer has a parallel port to use, it will be probably much less problematic than the use of a converter USB / parallel].   If you use a make you converter USB / parallel it is supported in your operating system.  The following messages are reported by cables USB-parallel that are supposed to work in Windows 7.   A driver is required for the converter USB / parallel besides the driver of the printer.  For converters supported, it is usually provided automatically in Windows 7.  Note: the appropriate to select for USB-parallel converter port is often USB001:.  I've heard of cases where the port was USB002: or LPT3: as well.  If the port you are using is unable (after applying the fix) try to change the port by going to start, devices and printers, right-click on your printer and select printer properties, then click the Ports tab.

    Mick4 wrote: the problem is that I only could unzip the 3 dll files but don't know how to replace the bad dll files. Mick 4

    If you use Windows 7 do the following: log in as a user with the administrater properties.  [The following assumes that you are using IE as your browser] Click on the here link and select "Save".   Once the download is complete, select "Open folder", then right-click on the file and select extract all.   If extract all is not an option, then click on "Open with" and select Windows Explorer.

    Leave the default directory and check the box "Show extracted files when you are finished", excerpt.   Click Start, computer, and type % windir%\system32\spool\drivers\x64\3.  Arrange the windows so that you can access the two parts of the window.  Go in the first pane and select the three files dll, hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll.  Now drag and drop them to the % windir%\system32\spool\drivers\x64\3 window, select copy and answer to 'replace' in the dialog box.

    Note: %windir%\System32 is a system variable that points to the Windows directory.  For most systems it will be C:\Windows, but it can vary depending on the configuration of NDO of hardware configuration of the computer.  If you type %windir%\SysWoW64\cmd.exe in the address bar in Explorer or in start, search programs and files, it will find the right directory.

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    thx a lot.

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    Welcome them

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    Good bye

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    Bye and good luck!

  • Qosmio G30 - need two Windows operating systems: Vista and XP


    can someone help me on the following application procedures:
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    I downloaded iTunes 9 on my Tobisha laptop Satellite last night and put about 2.5 GB of music on it. I didn't upload the music from the internet. I used MP3s, I had for a few years.

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    My pc has XP and my new laptop Toshiba Vista.
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    Why not. If you have installed the right software that is able to manage and to open these files on Vista and XP OS, then it should be possible to use the files of the work on the two operating systems.

    I really serious reasons of t see why it shouldn't have been possible to manage these files using Vista and XP.


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    I recently reinstalled Vista and now the FN keys and thus won t work and the drivers offered on the Toshiba site aren t install properly, and I have also 2 unknown devices in my device manager could it so those?

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    Welcome them

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