Vista does not load a black screen with arrow

Windows Vista will load only a black screen with the white mouse arrow.  I can move the arrow but by pressing the keys (including ctrl-alt-del and ctrl-shift-esc) does nothing.  The only way to turn off here is to press and hold the power button.  Same thing in safe mode.

I tried the "Repair your computer" option (F8, or from the Windows DVD).  The Startup Repair option says that he finds no problem.  There is no restore point on the computer if it is not an option (it isn't my computer, the person who owns it is said that there should be a restore point, but if there is, the computer can't find it).

The Dell (F12--> Diagnostics) system diagnostics found no problem (I'm sure this isn't a hardware problem).

I tried to do a "repair installation" as in Windows XP, but this isn't an option in Vista.  The closest thing is an upgrade installation (boot from the Windows DVD, select install, upgrade).  But this option is grayed out, and he said to level I have to start the installation of Windows.  But of course Windows won't load.  Very smart Microsoft...

The only option left is to do a clean install.  All programs and files are saved if we have all the data.  It will be just to save a lot of time and hassle if I can avoid it, and I'm surprised that such a feature/option useful XP has disappeared from Vista.

Any ideas how I can fix this without having to do a clean install?  Thank you!

Hello biznatch.

Thanks for posting on the Microsoft answers Community Forum.

Unfortunately, after trying a startup repair and hovaing, restore points is no longer to go to resettlement is all that remains to be done.  Excuse me, but this is what must be done.  It is excellent that you have already backed up your important information.

Thank you
Jonathan

Tags: Windows

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