Vista Home Prem (64-bit) - black screen with cursor in the top left

Similar Questions

• I recently did an update of Windows on my laptop and now I get a black screen with cursor in the upper left, how to fix this?

  I can't believe that I trusted to Windows updates. Why what happened? I restarted my computer several times so try to press F8 and NOTHING. Microsoft pays for this correction? I seriously need to know what the * happens.

  Hello

  1. what happens when you tap F8?

  2. are you able to get the menu advanced startup options?

  Please follow the methods mentioned in the link below.

  Method 1:

  Try to start the computer in safe mode.

  Click on the link below.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  If you are able to start in safe mode, please perform clean boot.

  Click on the link below.

  http://support.Microsoft.com/kb/929135

  NOTE: after the troubleshooting steps, please return the computer to start as usual (see STEP 7 the above link)

  Method 2:

  Try to perform the last good known Configuration using the link below.

  Using the last good known Configuration

  http://Windows.Microsoft.com/en-us/Windows-Vista/using-last-known-good-configuration

  Method 3:

  Also unplug all third-party hardware devices connected to the computer except the keyboard and mouse.

  What are the system recovery options in Windows Vista?

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

  See also the below mentioned link.

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Windows-wont-start-correctly

• HP Pavilion dv6: black screen with cursor after the connection

  For two weeks, my laptop lost sound through the speakers and plug headphones.  The computer recognizes there is a problem of devices not be enabled on troubleshooting menus, but when I check the devices individually and test says they are on and sound screens played... even if there is none.

  Due to this recurring problem, I downloaded the drivers for my system updated and uninstalled the old series and restarted my system.  Since then, I get a black screen after login and could make even spybot search and destroy scan my items, but that's all.  Computer still starts in safe mode and can run the Task Manager... Help?

  Hello

  Boot the computer normally and log.

  Black screen, hold down the ctrl and alt keys and press delete.

  Select Task Manager.

  Select the process tab and select to show processes from all users (lower-left).

  Click the column heading to organize the processes in alphabetical order.

  Look for an entry called to run once Wrapper (RunOnce.exe) - If you see it listed, right-click on it and select end task.

  If your office now appears, download AdwCleaner on the following link (there are 4-5 second delay until it's available)- Save in your downloads folder.

  https://toolslib.NET/downloads/finish/1/

  A once downloaded, close all programs, open your download folder and double-click the application to run it (click Yes to any uac prompt).

  Click the scan button.

  When the results are displayed, click the Clean button - when you are prompted to restart, click Ok.

  It starts on the desktop correctly now?

  Kind regards

  DP - K

• Windows displays a black screen with cursor after the installation of updates

  I leave the official updates of Microsoft doing their thing last night before closing and I woke up today to see a black screen greeting me after that I entered my password on the start screen. The only thing that appears is HP Coolsense. No program, no nothing. It's just a wonderful black screen. The world how this issue fixed?

  Hello bean,.

  Thanks for posting your question on the forum of the Microsoft community.

  I would like to know some information about the problem so that we can help you better.

  What is the brand and model of your computer?

  Thank you for details on the issue.

  This problem may occur because of corrupted display driver. I suggest you to update the display driver of

  your computer and check if it helps. Please follow these steps:

  a. press the keys Ctrl + Alt + Delete , and then click Task Manager.

  b. click on 'file' and then click on "new task".

  (c) in the immediate window, type explorer.exe , and then click on ok.

  d. Office should appear. Otherwise, in the immediate window, type devmgmt.msc , and then click on ok.

  e. the device manager should open.

  f. expand 'graphics', right click on the display device, click "Update driver software", and

  Follow the on-screen instructions.

  After update display driver, you can correct the screen resolution using the following steps:

  a. right click on the desktop, and then click screen resolution.

  b. in the 'resolution', select the recommended resolution.

  c. click apply and ok.

  I hope this information helps.

  Please let us know if you need more help.

  Thank you

• How can I add a screensaver for Vista Home Prem 64 bit

  I tried to add screensavers on my Vista Home Prem 64 bit OEM OS home built office & they will not install on the menu screen saver. They are installed in the system, but they will not show for use in the screen saver settings. I also have another problem... when I download some programs they not add a shortcut on the desktop or the program from the button start all programs list. I have to go to my C drive & find them in programs / programs x 86 and then create a shortcut. Someone at - it a fix for these problems?

  See if the screen saver is installed in the folder System32, and not the SYSWOW64 folder?

  "Third party screensavers in Vista 64 tend to settle in the wrong directory. The .scr file needs to go to SYSWOW64 instead of System32... where you will find this as they are probably. Simply transfer them in 64-bit file and they should be displayed."

  http://www.Vistax64.com/general-discussion/100968-screensaver.html

  When you install everything that comes with a Setup.exe, right-click on the .exe and select the "Run as Administrator" option.  See if that gets your sorted shortcuts.  Same thing with screensavers if they come as a Setup.exe.

• can I switch from 32-bit win vista home prem 64-bit win vista home prem?

  can I switch from 32-bit win vista home prem 64-bit win vista home prem?

  Yes, you can, but you need to back up and do a custom installation. There is no place on the way to upgrade from Windows Vista 32 bit to 64 bit.

  Installation and relocation of Windows Vista
  Back up your files - Microsoft Corporation: software, Smartphones...

  Boot from the Windows Vista DVD
  Click Install now
  Accept the license agreement
  When the option is displayed to select a type of installation, click (Custom advanced)

  Select the disk partition where you want to install Windows Vista click Next.

  You will receive the following warning:

  The partition you have selected may contain files from a previous Installation of Windows. If so, these files and folders will be moved to a folder named Windows.old. You will be able to access the information in Windows.old, but you will be able to use your previous version of Windows.

  (At all costs, do NOT click on anything in Format, deletion or Partition name.) So even do a custom installation, your personal files are still kept. Click OK

  The installation program will now begin installation. During installation, your computer will be restarted several times.

  Once the installation is complete, you can complete the Out of Box experience as the choice of your laptop, create a username, password, your time zone. You can then proceed to download the latest updates for Windows and reinstall your applications and drivers.

  You can then retrieve your personal files from the Windows.old folder and reinstall all of your applications and drivers.

  http://notebooks.com/2010/11/09/how-to-recover-documents-music-and-email-after-upgrading-with-the-Windows-old-folder/

• Vista does not load a black screen with arrow

  Windows Vista will load only a black screen with the white mouse arrow.  I can move the arrow but by pressing the keys (including ctrl-alt-del and ctrl-shift-esc) does nothing.  The only way to turn off here is to press and hold the power button.  Same thing in safe mode.

  I tried the "Repair your computer" option (F8, or from the Windows DVD).  The Startup Repair option says that he finds no problem.  There is no restore point on the computer if it is not an option (it isn't my computer, the person who owns it is said that there should be a restore point, but if there is, the computer can't find it).

  The Dell (F12--> Diagnostics) system diagnostics found no problem (I'm sure this isn't a hardware problem).

  I tried to do a "repair installation" as in Windows XP, but this isn't an option in Vista.  The closest thing is an upgrade installation (boot from the Windows DVD, select install, upgrade).  But this option is grayed out, and he said to level I have to start the installation of Windows.  But of course Windows won't load.  Very smart Microsoft...

  The only option left is to do a clean install.  All programs and files are saved if we have all the data.  It will be just to save a lot of time and hassle if I can avoid it, and I'm surprised that such a feature/option useful XP has disappeared from Vista.

  Any ideas how I can fix this without having to do a clean install?  Thank you!

  Hello biznatch.

  Thanks for posting on the Microsoft answers Community Forum.

  Unfortunately, after trying a startup repair and hovaing, restore points is no longer to go to resettlement is all that remains to be done.  Excuse me, but this is what must be done.  It is excellent that you have already backed up your important information.

  Thank you
  Jonathan

• I have a black screen with cursor before logon for Windows 7, 32-bit. Help, please.

  Tried to start in safe mode & start the laptop very well, but once I went back to the startup by default, face the same problem again.

  Hello

  Take a look at this thread and follow the same steps listed in the breast.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/Windows-7-boots-to-black-screen-with-cursor-before/531df029-0dac-4392-9efe-1d35714cf136

  In particular, the bit on a SFC/scannow. Sometimes when you unplug a PC like that, you can damage some essential Windows files. A SFC scan should be able to fix it.

  This link contains a lot of other really good as well troubleshooting procedures.

  I hope this helps.

• Windows 7 Pro black screen with cursor on all modes and no login screen

  OK so basically, it's how, my laptop decided to me-screw right when I need to make some adjustments to my final project for next week.

  Friday he started very well in class and at the end of the course at 6:30, I stopped him. I normally don't that often stopped because I usually find myself opening upward in an hour later. But I did this time and when I got home and turned on around 9:00, it started like this:

  Screen Compaq PhoenixBIOS > Windows boot animation > black screen with cursor mobile, no login screen

  No screen connection. No sound. Not nothing but a black screen and the cursor movement. So I force shutdown and turned it back, this time he asked a chkdsk and I ran it. A ton of stuff file unreadable came and it took all night to run through it all. Tried to start again and Windows Error Recovery came and I tried all Modes of security and start normally and all produce the same black screen and the cursor with no login screen.

  Then I used my Windows 7 dvd repair to try and system restore to a week before. That's where I noticed that windows had installed a critical update at 12:00 on Friday. Tried to restore before that, but he failed. Gave me an error 0 x 80070057 and said I should run chkdsk /r and then try again. Then I used the cmd prompt through dvd repair and he has seen all these things wrong file again once recovered things then realized hours later. Tried to restore the system again. Still the same error. A run chkdsk again through the cmd prompt, then he went to clean without errors or orphaned files or anything, but it took a lot of time. I used the Startup Repair, and he has not found anything wrong either. But still the same error the system restore.

  So I looked around online for the last two days, trying to figure out and that someone said to try CTRL + Alt + Delete, the sticky shift key thing. So I tried to boot the system again, same black screen with cursor movement. I did CTRL + Alt + Delete, nothing. Press and hold the SHIFT key, and a pop-up window asked FilterKeys. Press the SHIFT key 5 times, a popup asked about sticky keys. But that's all I can get it to do. Nothing else. I tried to boot into safe mode with F8, chose, each of them and that changes in screen resolution and the words "safe mode" in all the corners of the screen. If the repair dvd's while I start in safe mode, it will open as well in safe mode, but with the same black background mode. Tried running sfc/scannow through repair invites cmd of the dvd and it says a system repair is pending and he had to restart, and then run the sfc/scannow. Tried, but it doesn't do anything when I restart except go to Windows Error Recovery asking either start in any safe mode or normally. And then it's just black screen again.

  So I am at a complete loss what to do now. After all of this mess, it seems that this Windows Update Friday afternoon did something and when I booted it upward once again, his cause nothing but problems. I think it has something to do with the display and the graphics card drivers? It's as if the thing starts but I do not see anything either because the sticky keys appears, but sees nothing else, no matter what I do. Seriously, I don't want to this junk because this is a new hard drive and I was just able to retrieve my files from my old hard drive that had epic failures as well. And I just got this new specifications I wanted as well.

  Laptop Spec:

  Compaq CQ50-115nr
  OS: Windows 7 Professional
  HARD drive: Western Digital Scorpio Blue 320 GB SATA WD3200BEVT
  Processor: AMD Turion X 2 RM-70
  Graphics card: NVIDIA GeForce 8200 M G
  Memory: 3 GB RAM

  If someone could seriously help me I would be VERY happy.

  Hello

  This isn't good news.

  --------------------

  STOP: 0XC000021A

  Can be a difficult problem to solve, and you indeed need a technical help in a real store of the computer
  (not the leeks and the glances at a BestBuy or other BigBox stores) or system manufacturer support.

  Cause

  This error occurs when a subsystem of mode user, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), irremediably compromised and security can not be guaranteed. In response, the operating system goes into kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, it is one of the rare cases where the failure of a user mode service can stop the system.

  Incompatible system files can also cause this error. This can happen if you restored your hard disk from a backup. Some backup programs may skip restoring system files which they determine are in use.

  Solve the problem

  Run the kernel debugger is not useful in this situation because the error occurred in a user mode process.

  Resolve an error in the user-mode device driver or system, third-party application service: Because the bug 0xC000021A control occurs in a user mode process, the most common culprits are third-party applications. If the error occurred after the installation of the new or updated device driver or service system, third-party applications, the new software should be removed or disabled. Contact the manufacturer of the software on a possible update.

  If the error occurs during the system startup, restart your computer, and then press F8 to character-based menu that displays the choice of operating system. In the Windows Advanced Options menu that results, select the last known good Configuration option. This option is most effective when a pilot or a service is added at a time. If the error is not resolved, try to manually remove the offending software. If the system partition is formatted with the (FAT) file allocation table, use a MS-DOS boot disk to access the hard disk of the computer. If the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or remove the defective software. If the defective software is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file. If a room newly installed if material is suspected, remove it to see if that fixes the problem.

  Try running the emergency recovery disk (ERD) and allow the system to repair any errors that it detects.

  Solve a problem of file system do not match: If you have recently restored your hard disk from a backup, check if there is an updated version of the backup/restore program available from the manufacturer. Make sure that the latest Windows Service Pack is installed.

  STOP: 0XC000021A<-- read="" this="">
  * 1314.html http://www.faultwire.com/solutions-fatal_error/Status-System-Process-terminated-0xC000021A-

  -----------------------------------------------------------------------

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------

  It's my generic bluescreen convenience store - you can try Mode safe mode as suggested in article
  above - repeatedly press F8 that you start. Disks of Vista are probably necessary - if you do not try to repair it, you can borrow a friends because they are not protected against copying. You can also buy the physical disks
  good system machine cheap that you already own Windows (you have to reinstall them if)
  required). You can also repair disks on another computer.

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during "blue screen of death," collisions
  Displays information on all the "crash" of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
  There are other causes.

  You can do mode if necessary safe or the Vista DVD command prompt or
  Options recovery if your system is installed by the manufacturer.

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  You can try a system restore to a point before the problem started when one exists.

  How to do a system restore in Windows 7
  http://www.SevenForums.com/tutorials/700-system-restore.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates cbs.log Windows Vista (and Windows 7)
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible
  driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
  It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
  http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  Startup Options recovery or Windows 7 disk repair

  How to run a startup repair in Windows 7
  http://www.SevenForums.com/tutorials/681-startup-repair.html

  How to start on the System Recovery Options in Windows 7
  http://www.SevenForums.com/tutorials/668-system-recovery-options.html

  How to create a Windows 7 system repair disc
  http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Black screen with cursor

  Problem:

  Windows startup but stuck on the black screen with cursor

  System:

  E7440 Dell with Windows 7 Pro

  Description:

  E7440 has a ssd msata 250g installed with an msata to sata adapter. Hard drive's MBR mode. The system works well on Windows 7 pro. E7440 comes with an msata slot, so I removed the adaptor and connect directly on the slot msata ssd. Then the black screen with cursor problem happened. Put the adapter back with ssd and Windows 7 booted up normally.

  I made a disk image of the ssd adapter so that Windows 7 is running, then restore the image to a disk sata hard. The black screen problems are out again.

  Safe mode works normally. Low screen resolution does not solve the problem.

  I also tried to copy of ssd hard disk drive, but Windows boot had another problem: session3_initialization_failed.

  Any help is appreciated.

  Hello

  Thanks for posting your query on the Microsoft Community.

  According to the description, I understand that you get a black screen with cursor.

  I suggest you to refer to the suggestions of Nithyananda J replied on January 6, 2010 and check if that helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-update/Windows-7-black-screen-with-mouse-cursor-in-normal/9fea95dc-7dd6-415e-BBC2-7115311c196c

  You can also check:

  http://answers.Microsoft.com/en-us/Windows/Forum/all/Win7-wont-boot-black-screen-with-blinking-cursor/1b4b501a-6722-446c-8275-c1c568f275b4

  Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

• Inspiron 9400 laptop, Windows Vista, black screen with cursor, befor connection, safe mode works.

  Good then Ive internet scowerd to subject a houre read a lot of black screen of death without success problems.  Ive come to the conclusion that it is a unique problem.

  Inspiron 9400, Windows vista

  Problem: I'm catching up after startup, it does not show the vista logo but showed the loading bar, doesn't make it to the login screen. Instead shows the bright black screen with a cursor, the cursor moves freely. Ctrl-alt-del does not work, StickyKeys is sound but no visual. So we know that this abomination of windows load. We are now trying to startup repair. We know that the battery did not work because more than a year, the bios indicates there is no battery, I wonder what this block that says battery is lol.

  Whatcha got for me internet doesn't let me down.

  PS one of the dumbest moments of windows.

  Repair window said. May take a few minutes.

  Startup Repair process may take an hour to complete

  Hi Zirrer,

  Step 1:

  I suggest you to visit this link provided below.

  Why my screen is black when I start windows 7
  http://Windows.Microsoft.com/en-us/Windows7/why-is-my-screen-black-when-i-start-Windows-7

  Step 2:

  I would also suggest update you your display adapter drivers and see if that fixes the problem.

  Reference:

  Updated a hardware driver that is not working properly
  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  To download drivers, you can visit this link below.

  http://support.Dell.com/support/downloads/DriversList.aspx?c=us&CS=19&l=en&s=DHS&OS=WLH&OSL=en&SystemID=INS_PNT_P4_9400&CATID=-1&impid=-1

  Thank you, and in what concerns:
  I. Suuresh Kumar - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  

• Windows 7 Pro 64 bit black screen with the mouse only on startup and nothing else

  Hi there, Windows 7 system recently froze on me when I tried to move a large file on a USB hard drive. I didn't was not able to close the file so I decided to stop my PC with the regular start-> Shut Down.

  Now when I try to turn on my computer, after the "starting Windows" and Microsoft report goes to a pure black screen with just a (mobile) mouse cursor, not keyboard commands or click right work (eg. ctrl + alt + delete does nothing).

  I tried to start in safe mode, safe mode with network, they do the same thing after the "Starting Windows" screen. Tried to boot with my Windows 7 Pro 64-bit installation disk so and entered commissioning repair - no problem. Tried system restore and it went successfully, however after clicking restart is again the same thing!

  It's really making me crazy, could someone please help me? I really want to reinstall Windows and lost my files (since I can't even in a form any Windows Installer interface I'm not able to do a repair).

  Thanks in advance for your suggestions!

  I will proceed to a re - install now, thanks anyway for your efforts

• Need drivers for 'Base system device' on dv9720us that running Vista Home Prem 64 bit

  Found the drivers for all devices on my computer except this...

  Am running Vista Home Premium 64-bit OS on the laptop HP dv9720us.

  Thank you!

  Have you installed card reader driver Ricoh HERE

• Black screen with cursor during windows startup

  Hello

  After a recent McAfee virus scan update, it asked me to restart my computer. After restarting, I can't have a black screen with the cursor in the middle.

  I have tried pressing F8 on startup to the top:

  Repair your computer (System or Startup Repair restoration) - this does not seem to solve the problem

  I tried pressing ctrl-alt-del and SHIFT 5 times on the black screen. This does nothing.

  The laptop does not work in safe mode.

  You have any ideas how I might solve this problem?

  Thank you

  Chris

  After a recent McAfee virus scan update, it asked me to restart my computer. After restarting, I can't have a black screen with the cursor in the middle.

  First of all, see http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395

  Because the phenomenon is associated with an update of McAfee, not a Windows Update, contact technical support of McAfee or post in the appropriate forum of community McAfee for assistance: http://community.mcafee.com/community/home ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Windows Vista does not... load cursor in the top left black screen

  When I do a cock hard down, because the computer froze my computer do not have to restart.  I get a black screen with a blinking white cursor in the upper left. can hear clocked but computer does nothing.  Help, please

  Hi mistyparsley,

  ·         Have you made changes on the computer before this problem?

  Follow these methods.

  Method 1: Disconnect the external device such as a printer, scanner, etc., try to start.

  Method 2:  Follow these steps:

  Step 1: Start the computer in safe mode and check if the problem persists.

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  Step 2: If the problem does not persist in safe mode, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.

  Note: After the boot minimum troubleshooting step, follow step 7 in the link to return the computer to a Normal startupmode.

  Method 3: Perform a startup repair.

  http://Windows.Microsoft.com/en-us/Windows-Vista/startup-repair-frequently-asked-questions

  Method 4: If the problem persists, perform a system restore to the mode with the DVD of vista windows recovery (winre).

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista