Vista program

Bought this new computer about 11/2 years ago. It's an emachine with Vista program. There always at some point while I'm online just stop working. The page, I am freezing and the colors will fade to a pale color and the small circle next to the pointer keeps spinning. Usually, if I continue to by clicking on the mouse it will bring up a sign of MSN error and I click that and then she will leave to my office page. Other times that I have to click Start, and then click Restart. I tried different things to try to remedy with no luck. Can you tell me what is the problem and how can I solve this problem? THX

Hey spinaker.

Thank you for your response.

We have some additional questions for you and a possible suggestion to help solve your problem.

1. What is the number of brand and model of your system?

2. the amount of ram is your system?

3. Please check the process while using IE7 to see if anything else is running (check the box for show for all users).

Please refer to the following article and perform a clean boot on your system:

After you run the clean boot, try to use IE again and see if you get the same questions as before. As a clean boot is used to update the settings on your system and eliminate one of the processes that may have lit up by websites you have already visited.

Please post back and let us know the answers to the above questions so that we can help you and also to know if the execution of a clean boot helped to solve your problem or not.

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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