Vista SP @ shows as installed and has not been
After several attempts to install the Vista SP2 (he downloaded o.k. I finally managed a month ago in istalling it manually.) But Windows Update now constantly remind me that I need the important update SP 2 (KB948465), while review of the history of update Windows Update indicates that it has been installed successfully on the original date.
Secunia PSI also says, I need the important update KB948465. What is happening and how to fix it?
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
[..., Vista SP2 MUST be installed by April 10, 2012 in order to continue to receive critical security updates.]
We will do the following one:
[You may want to print these instructions for reference offline. If a step said to reboot, reboot.]
1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
1B. download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
2. close all open applications (that is, anything with an icon on the taskbar).
3. physically disconnect your computer from the internet and local networks (i.e. other computers).
4. After completing some you have a copy of your handy product key, uninstall all Norton software (including LiveUpdate and everything Norton Add ons) viaControl Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view).
IMPORTANT! -Online activate Windows Firewall immediately after the restart.
NB: Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed step #7 below!
5. right click on the file that you saved in step # 1 above and select run as administrator. DO TAP not your keyboard until the race ends, then restart.
5. right-click on the file that you saved in step # 1 b above, and then select run as administrator. DO TAP not your keyboard until the race ends, then reboot again.
6. connect your computer to the internet, then do a clean install of Norton Internet Security Suite (using your product ID, if need be) & reboot. CF. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN
NOTE: Do NOT activate or install additional modules of Norton (for example, Norton Anti-Phishing) immediately.
7. manually and repeatedly run LiveUpdate (Norton) until you get a prompt "no update more".
8. open Internet Explorer (only) to http://support.microsoft.com/kb/923737 & run the difficulty.
9. open Internet Explorer (only) to http://support.microsoft.com/kb/971058 & run that set it by DEFAULT and modes and AGGRESSIVE. [1]
10. restart a last time & test. If still no joy, open a free support incident:
Free unlimited installation and compatibility support is available for issues related to Windows Vista Service Packs. Availability of support chat or messaging differs depending on your location. Some questions may require more support for which it has advanced a charge: http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034
~~~~~~~~~~~~~~~~~~~~~~~~
[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
Tags: Windows
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