Vista SP2 32-bit, Windows Update continues to install KB979683 and then re-list as a new "important update available"

Automatic updates of Windows installs KB979683, and then in the next update checking, it is listed under "important update available". He repeated every day for three weeks.

Under 'View Update History', he shows again and again KB979683 installation successfully.

Under 'updates installed, he said, "no update is installed on this computer". So I can't download it manually on my desktop, uninstall the update, restart in safe mode and reinstall manually. Also, when I tried to install manually in safe mode without deleting the file, I received the error 0X8007043c.

I tried stopping the windows update service, and then delete all files in C:\Windows\SoftwareDistribution > DataSstore and C:\Windows\SoftwareDistribution > download, then by restarting the service, but it did not help.

I've updated and run Malwarbytes Anti-Malware 1.46 and AVG 9.0.829, but found no threat.

I use windows, as well as automatic daily scans with AVG firewall (manual scans with Malwarebytes: daily).

I don't know if it's important, but I'm under IE8, version 8.0.6001.18882, 256 bit zero versions updates. I have seen a recent update was available for IE8 (KB982381) but when you try to run manually, he said that the update does not apply to my system.

Help, please!

Thank you, Todd.

Advertisement

There is a good chance that you see the effects of a (including a W32/Alureon rootkit) hijackware infection!

NB: If you had no installed anti-virus application or subscription has expired * when the machine was first infected * and/or your subscription has expired since and/or the machine is not kept fully corrected in Windows Update, don't waste your time with any of the following: Format & reinstall Windows.  A repair install won't help!

Microsoft PCSafety provides users at home (only) with free assistance in dealing with infections by malicious software such as viruses, adware and spyware (including unwanted software).
https://support.Microsoft.com/OAS/default.aspx?&PRID=7552&St=1

Also available via the homepage of Support of consumer safety: https://consumersecuritysupport.microsoft.com/

Otherwise...

1. see if you can download/run the MSRT tool manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not analysis FAST!  You may need to download the MSRT on an uninfected machine and then transfer the MRT. EXE to the infected machine and rename it to SCAN. EXE before running it.

2A. WinXP-online Windows Live Safety Center scanner 'Protection' (only!) in Mode safe mode with networking, if necessary:http://onecare.live.com/site/en-us/center/howsafe.htm

2B. Vista or Win7-online this scanner instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. now post the logs required in a forum appropriate for support by an expert in the field. DON'T SKIP THIS STEP!

I can recommend the assistance of experts available in these forums: http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.phpand http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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