Vista tells me to start Service of Diagnostics of policy - but it does not start

When I try to start to DPS, I get a message that says: "error 5: access is denied."

I am logged in as administrator.
I write from my laptop, which works very well.
The problem is on my wife's cell phone.
I had a breakdown when auto update tried to install Service Pack 1.  His first failure of updates for your computer.
I tried to restore, but about 6 attempts have failed.  I disabled Norton when I did.
The screen of the network said it is connected with limited access, but Norton cannot the LiveUpdate updates and won't work in internet browser (IE or Mozilla).

I tried to download Service Pack 1 on a USB key to install on the computer, but when I have it plugged it in it would not work.  I couldn't see the file on the USB key.

It seems that I have to do something to make this diagnostic policy Service work, but cannot find a way to get there.

I saw the link to one_click, but can not access internet from the affected computer.

Help!

Hello Deemus99,
Welcome to the windows vista forums answers. I hope you do well.

Let us know since when you are facing this problem?
 
The error means "access denied." This can occur if the 'MpsSvc' account does not have the necessary permissions for the registry keys concerned.
Please follow the steps in the link below:

http://support.Microsoft.com/kb/943996

For the service 'Service of diagnosis political', the problem may occur when the Trustedinstaller account is missing permissions for the key below:
 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters
 
Is the necessary permission: full control, read. Follow the resolution given in the link above.

You can also try a system restore. Check out the link as in how to perform a restore of the system below:

http://windowshelp.Microsoft.com/Windows/en-us/help/517d3b8e-3379-46C1-B479-05b30d6fb3f01033.mspx

Hope this information is useful.
Kind regards
Yama - Microsoft technical support.

Tags: Windows

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