VISTA update package puts me in an infinite loop

Similar Questions

• Windos Vista update mobile home premium STUCK IN THE LOOP!

  Hi, specialist qualified Windows Vista technology, but at a loss with my own laptop! Recently, I updated and now I'm stuck in an endless loop. It starts, going past logo then update 3 3 0% complete. Stops then it all over again & again & again. You get the picture. Very fustrating. Wondering if there is a known error as happened after updating with the new Explorer not working either...

  Any help appreciated

  Do a system restore and change the update settings:

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  Also:
  
  Once in safe mode, to remove the updates you can do this:

  2. click on start > right click on computer > properties > Windows updates down the lower left corner > updates installed in the lower left corner in the next window

  > then click the one that you don't want > uninstall will appear at the top > uninstall it.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  In addition, on the page where you clicked "Installed updates", click on change settings at the top left corner it

  > Change update settings in the next page of AutoUpdate to "check for updates but let me choose etc" > OK ".

  When you take a look at pending updates, you can either download/install them one at the time, namely the update causing you problems.

  > or if you do not need an individual > right-click on > UAC prompt > hide it

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If the above does not work, try to make a Bootable ERD to do a Startup Repair:

  As is the case with most computers/laptops these days, they do not come with good Vista disc to repair only the recovery disks.

  As your falls into the above category: download the ISO on the provided link and do a repair of the disc.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  You can make a tool to restart system, System Restore, etc. with it.

  Read all the info on the website on how to create and use it.

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista repair disc.

  You can do a system restart tool, system, etc it restore.

  There is not a disk of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  See you soon.

  Mick Murphy - Microsoft partner

• Vista update problems. It goes in a loop when you try to update.

  Vista goes in a loop when you try to update. The loop is as follows: - control panel update windows for checking updates for windows updates-installnew update softwear-install now the user account control continue download and installation of updates = control of update windows for updates on your computer-check updates - so this loop repeat any help woul be received gratefully

  Windows Update Forum:

  It comes with Vista, upgrade install and activate Forum.

  You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:

  http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

  When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

  In this way, you will receive the best help.

  See you soon.

  Mick Murphy - Microsoft partner

• Update Windows stuck in a loop. Keeps trying to download page 3 of 3, but never does, then restarts and is trying to download. Can't seem to put an end to the loop.

  Update Windows stuck in a loop. Keeps trying to download page 3 of 3, but never does, then restarts and is trying to download. Can't stop the loop to try something else.

  The operating system is Windows Vista.

  I found this as a solution and to share it here, I still have questions, but thinking might help someone.

  Windows Vista and 7 update Reboot Loop Fix

  Symptom: You have a update that is causing Windows Vista or Windows 7, stuck in an infinite loop. The problem usually manifests as a "step 3 of 3:0 % complete...". "followed by a restart which starts at the exact same message, not allowing you to get on your account of connection or a desktop at all. It's a pain, and he doesn't stop, even in Mode without failure or advanced trying last good known Configuration in the start menu.

  Here is the short version for people who know how to get to tools to do this and if run System Restore from the installation DVD does not work: DELETE files

  \Windows\WinSxS\cleanup.XML AND (as applicable)
  

  \Windows\WinSxS\pending.XML and the infinite loop update will be set.

  There are two ways to get the files, you need to delete. The easiest is to start your installation of Windows and the button 'Install now' DVD, click on the link located at the bottom left that says 'Repair your computer' open a command prompt and type:

  del C:\Windows\WinSxS\cleanup.xml

  del C:\Windows\WinSxS\pending.xml

  The other way is to download a live Linux distribution such as the System of Tritech Service (which, unlike Vista or 7 DVD, can be booted from a USB flash drive for computers with no CD/DVD drive such as netbooks), open a command prompt, mount the file system and deleting the files. Assuming that your Windows installation is the first partition on the first hard disk, the following commands in rxvt or a console in the Tritech Service system should work:

  Mount.NTFS - 3 g/dev/sda1/mnt/sda1

  RM /mnt/sda1/Windows/*/cleanup.xml /mnt/sda1/Windows/*/pending.xml

  umount/mnt/sda1

  discount to zero f

  Anyway you do it, this solution will stop the engine update loop reboot and let you return to your computer. You may need to make some corrections, additional or manual updates if you have problems, but unless your login screen and/or the Office should be accessible! Is a very annoying problem and I noticed that Google is looking for things like "stage of vista 3 3 restart" usually only provides information about how to run the system on a Vista DVD restore. Unfortunately, if there is a problem with an update, sometimes the system restore does not work and fail with obscure errors, so this info is vital.

  Maybe it's your last chance to avoid giving to the top and reinstalling Windows, and we always like avoiding relocations!

• Has managed to recover from the infinite loop restart Vista SP1 "configuration updates stage 3 of 3 0%"- but Windows Update always wants me to install Vista SP1!

  WIndows Update asks me to install Vista SP1. I did and got into the infamous infinite loop of SP1 (infinite loop ' configuration updates stage 3 of 3 0% "with Vista SP1). I used F8 to repair my computer, and I chose a restore before the SP1 update point has been installed. The restore point has been applied successfully, so I have the computer in the back. Super. However, Windows Update wants me reinstall Vista SP1. Needless to say, I am reluctant to do so. But I want to be aware of the Windows updates. What do I do? TIA

  (With the help of Vista Home Premium)

  This gives a whirlwind:

  1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  1B. download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. right click on the file that you saved in # 1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

  4. right click on the file that you saved in # 1 b above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

  5. ensure that the http://support.microsoft.com/kb/955430 and http://support.microsoft.com/kb/947821 have been installed. (If they were, they would belong to installed updates. If they don't, try to manually download/install.

  6 test cycle.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• can not find platform for windows vista update

  my computer does not find the platform for windows vista update and I can't find anywhere to download from. Help! is there anywhere I can download that has not removed?

  Only-how to get updates of platform for Windows Server 2008 and Windows Vista Windows Update the platform update for Windows Server 2008 and for Windows Vista platform update can be downloaded from Windows Update. To obtain these updates, follow these steps:

  1. Click Start, click all programsand then clickWindows Update.
  2. In the navigation pane, click check for updates.
  3. When updates are found, click view available updates.
  4. Select the package to update that you want, and then click install.

  http://Windows.Microsoft.com/en-us/Windows-Vista/change-how-Windows-installs-or-notifies-you-about-updates

  To get the updates recommended for your computer and important, underRecommended updates, select the include updates in downloading, installing, or informs me of the box put up-to-date recommended.

  You check parameters WU to ensure that you get a list of bottlenecks and recommended.

  Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

• I am at my wits end now ragarding Microsoft Windows vista update code "80070246" error Need help.

  Hello

  I have windows vista and for the last few weeks I can't get windows updates. I just get an error with this code 80070246 screen. It says 'never' most recent checks the updates and updates have been installed 'never '. I did the operation of Micorsoft update packages to prepare and package files autonomous but still no luck. I can't do this thing global installer that you burn it to a cd and run your windows disk with as I don't have vista or windows disk that the computer came with it installed, but no disc.

  Completely fed up that I can't install printers etc.. Ive tried to disable my internet security completely taken it out but still no luck so it isn't a firewall problem.

  Can someone please recomment something?

  Yes, this problem did start once my previous [subscription of the antivirus application?] has expired.

  Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista

  Tip: Contact the manufacturer of the computer for instructions on the use of the hidden restore partition (do not be confused with the system restore) to do a clean install of Vista.

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  See also:

  Risks & benefits of P2P file sharing
  http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
  http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

  Repost...

  Note: Extended Support for WinXP (x 86) SP2 ends July 13, 2010. After this date, computers that run Windows XP SP2 will NOT be offered additional security updates critical (x 86), automatic updates do not work, and Windows Update Web site is not accessible until SP3 is installed.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• KB955430 Vista update

  Update for Windows Vista (KB955430)

  I got updates Vista 2, listed on the update page that I do not want to install: Silverlight, which has been registered for a few months and direct updates, which have been listed for several weeks.

  That is until last week when the 2 updates above have been no more listed but in their place, has been updated for KB955430 Vista.

  I read the description of the update above, however, although it says there is some Live updates, I would like a breakdown of exactly what is included.

  Also, since I downloaded IE8 Windows Explorer crashes from time to time.  I downloaded IE8 three times.  The first time, 2 times the incidents were constant and I was forced to restore.  This latest attempt was much better, even though I continue to suffer an accident from time to time.

  Someone will help me to determine exactly what it means the new Vista updates and if there is a work around US crashes?

  Thank you

  Camiele

  Camiele salvation,

  Get rid of IE8 - MS put knowing there was many problems of compatibility to this subject (or you can wait on MS to provide patches). Also, try to uninstall everything that you updated this day there "first" installation of IE8. In addition, make a system restore point before installing IE8. If you are concerned about the security updates, they will reappear in implemented sub to update Windows again - then reinstall. I hope this helps. Have a nice day :)

• Vista updates will not install or download to the system

  When I try to update my windows vista by using windows update
  updates are not download on the system

  ALL THE TIME, IT'S THE STATE

  "0 KB TOTAL 0% complete"

  and I have downloaded a few of the updates manually, but everything does not progress further during installation that they show that "search for updates"

  I downloaded Vista sp1 manally, during installation, it gives an error code 0 x 80073712,.
  and it has some features don't appear in the Windows features dialog box, so I tried
  Sfc/scannow , but it gives a message "there is a system repair pending which requires the restart ends."  Restart
  Windows and run sfc again. "I restarted the translated run Sfc/scannow , but it gives the same message again.

  in Control Panel, tab updates installed, I found 2 windows updates point being (KB929300 and KB110806) installed, I try to remove them but they re appear in the list after the update, click

  Another thing is start the computer whenever a message "PLEASE WAIT" followed "updated CONFIGURATION"

  I try to install downloaded from microsoft windowsupdateagent30 - x 86 , but it also gives error 0 x 80073712
  

  I also try to install the file. Windows6 0-KB947821-v4 - x 86 , but no progress in installing is seen.

  I tried these steps in your response to my post at the start

  "Step 1:
  Stop the automatic updates service and Background Intelligent Transfer Service...

   

  Click on start / all programs/accessories. Right-click on "command prompt" and select "run as administrator". Click on 'Continue' in the UAC prompt.
  At the command prompt, type the following commands and press ENTER after each command:
  net stop wuauserv
  net stop bits

   

  Step 2:
  Rename the Catroot2 folder...

   

  Type the following commands and press ENTER after each command.
  net stop cryptsvc
  Ren %systemroot%\System32\Catroot2 oldcatroot2
  net start cryptsvc

   

  Step 3:
  Rename the folder "C:\Windows\SoftwareDistribution"...

   

  Type the following command and press ENTER.

  Ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

   

  Step 4:
  Save the files used by Windows Update and Microsoft Update...

   

  At the command prompt, type the following commands, press ENTER after each command, and then click OK every time that you receive a verification message:
  regsvr32 c:\windows\system32\wuapi.dll
  regsvr32 c:\windows\system32\wuaueng.dll
  regsvr32 c:\windows\system32\wucltux.dll
  regsvr32 wups2.dll
  regsvr32 c:\windows\system32\wups.dll
  regsvr32 c:\windows\system32\wuwebv.dll

   

  Step 5:
  Starting the Service Background Intelligent Transfer, the automatic updates service and the event log service...

   

  At the command prompt, type the following commands and press ENTER after each command:
  net start bits
  net start wuauserv
  net start Eventlog
  output

   

  Restart the computer, then try Windows Update. "

  After that restart windows update give the same error code 0 x 80073712

  Hello, tanveerpallipuram

  Please use the Forum for answers!

  Do not forget that you have installed these three updates prerequisite for SP1:

  (http://support.microsoft.com/kb/935509/) A software update is available for versions of Windows Vista that include the BitLocker Windows Drive Encryption feature.
  (http://support.microsoft.com/kb/938371/)  (http://support.microsoft.com/kb/938371/) A software update is available for the Windows Vista installation components.

  If you are using 32-bit Windows Vista: download the update for Windows Vista (KB937287) package now.
  If you are using 64-bit Windows Vista: (http://www.microsoft.com/downloads/details.aspx?FamilyID=5639710d-dfbf-4527-806e-9a1634d0cc8e) download the update for Windows Vista for x 64-based systems (KB937287) package now.

  You can find more information at the following link: http://support.microsoft.com/default.aspx/kb/937287

  We can't wait to hear back from you with your results.

  David
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• VISTA UPDATE LOOP

  I also have the vista update loop just like everybody... how frustrating on mine, is that I don't have a CD/dvd drive to put the cd... and other fixes do not work. These are the only options in the startup options and none of them works

  http://I52.Photobucket.com/albums/G33/rakcs/DSC00003.jpg

  so I thought to install XP via USB stick bootable. but I can't make it work. not even sure if I can install xp without vista im cleaning.
  I also thought that the delivery of the missing update through bootable usb... but I'm not sure if this is possible... someone has it already tried? anyone with the same situation as mine? pls help... Thank you...

  You copy the image of the ISO file on the disk, Boot from the disk you...

  If the Bios of your laptop can't boot from USB: NO, you can not start him.

  You only know if your Bios/motherboard supports the boot from USB, or not.

  Now, you went beyond the scope of these Vista Help Forums.

  Now, you also have a hardware problem.

  Most portable computers have a DVD player; especially if they have Vista preinstalled.

  I suggest that you get your repaired/replaced DVD drive, or check the manual of your laptop to see if your card motherboard/Bios support boot from USB.

  When you sort this possibility, try a repair of the boot with the link "ISO file/make a disc of ' I you provided.

  If this does not work, reinstall Vista.

  http://compreviews.about.com/od/support/p/Averatec.htm

  Averatec contact what to do about starting from the repair disks.

  Good luck with it.

  See you soon. Mick Murphy - Microsoft partner

• Automatic Vista update problem

  I've been running under automatic update since the purchase of this machine, and everything that was in the update of this early afternoon undermined my machine!  While surfing with IE and FireFox, pages would freeze or fail (hard to do your online banking, when that happens).  Hit a shortcut would launch a fresh copy of the browser.  I have tried a reboot and something had made wrong my user and password admin (that I was able to reset), but restarting seems to be in an infinite loop.  Diagnosis of the initial splash screen was fine.  I had to restore to point store yesterday, and now it is running properly again.  Is it possible to determine what was in this particular update, and I have to any security option other disable that automatic updates?

  Hi carol_okc,

  Please use the forum for Support of Vista,

  In the Windows Update window, you can click view update history.  This will tell you what has been updates install and if they have success or not.  Also change the setting option to download, but let me choose whether to install them, this will allow you to install the update one by one to see what update was the cause of the problem.
  If you figure out that you cause problem, which offer up-to-date, right-click and select Hide update to remove the update from the list.

  Let us know if it works for you, Kevin
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• December 29 update package includes the 3 items, how can I download one?

  The December 29 update package includes a 1.5 MB for XP security update. I want that.

  The update also includes an update 25 MB 'Microsoft Office Access Runtime and Data Connectivity 2007 Service Pack 3 (SP3)... '. I DON'T WANT THAT

  AND

  a 275,7 MB update for Microsoft Office Service Pack 3.   I DON'T WANT THAT.

  How can I separate it and get just the update of security for XP?

  Hello

  To download a single item from the list of windows update, you can follow the procedure:

  a. open Windows update. If it asks you to install anything before you see a selection of "Custom" or "Express".

  b. Once you see the selection 'Custom' or 'Express', choose 'Custom '.

  c. check the updates.

  d. when he lists what he finds - install the critical ones (update of your choice, put a checkmark in front).

  You can also view the below article for more information on windows update:

   

  How to configure and use automatic updates in Windows

  http://support.Microsoft.com/kb/306525

  Let us know if it helps.

• Windows Vista - update stuck windows verification of updates

  Tried troubleshooting, but check the updates going on for hours without success. Someone help please?

  Hi David (Rollo) Jones:

  Many of SP2 for Vista and Win 7 SP1 users currently have the same problem.  Most of the users in VistaForums thread windows update just seems to hang when checking for ScousaJAY found that 'updates...' will be finally completed and the report that the updates are available for download if you leave Windows Update running for several hours.

  Because this does not work for you, see the step-by-step instructions posted on 16 June 2016 wire m #l's updates does not, he has been looking for updates for hours.

  These instructions are based on the instructions on the page Web of Dalai Search for Windows Updates takes forever?-a possible solution http://wu.krelay.de/en/ and take you through the process of finding a Windows kernel-mode driver (Win32K.sys) updates currently absent from your system, download the standalone update packages (.msu file) from the Microsoft Download Center and pre installation of these missing updates (in order from oldest to the most recent) before running Windows Update in order to install your remaining updates.  This work around usually decreases "checking for updates..." a few hours to ~ 20 min.

  If you have completely connected from may 2016 there should be only a lack Win32K.sys update - KB3161664 - you must install before running Windows Update to install remaining this month dozen or so June 2016 Patch updates Tuesday.

  ------------
  32 bit Vista Home Premium SP2 * Firefox v47.0 * IE9 * NIS v21.7.0.11
  HP Pavilion dv6835ca Intel Core2Duo T5550 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400 M GS

• Black display and loss of control after Vista updates

  Dark display died and the loss of no control, i.e. no key works & cannot turn off PC, after to apply updates to windows, once trying to display an attachment to an e-mail, once trying to use a link on another Web site. Update is responsible?  Can I delete individual updates, or do I have to remove all the 52 recently applied? system seems to display again after long, long wait.  Cannot afford these expectations very, very long time.

  Hello

  Here's something that I put in place when the posters have problems with Windows updates.

  They must be both to find the problem, we tried.

  But it takes a material one, graphics, etc. to limit.

  You do not have to install an update problem will continue to cause problems for you.

  Is there a way to get around that.

  Microsoft gives sometimes you updates for the 3rd party hardware: graphics, network cards, etc.

  You should only get the latest drivers for them to real hardware manufacturer's website, as Microsoft normally does nor those have the most recent drivers available as Microsoft relies of the 3rd party hardware Manufactuer to provide.

  But unfortunately, the only way to know which is the update of the problem is to install them one by one, until you find the 'wrong' for your installation.

  You can do a system restore to get back until it has been installed (which is NOT the best way to remove an update) or follow this method:

  'Remove an update'

  http://Windows.Microsoft.com/en-us/Windows-Vista/remove-an-update

  When you have found the issue of update of the list of updates which is presented > then right click on the update problem > select Hide update > and it will not be available to you once again

  "How to hide or show an update of Windows Vista"

  http://www.Vistax64.com/tutorials/72491-Windows-Update.html

   

  Here's how to chanage update settings, if you think it is necessary to:

  "Understanding Windows Update and Extras in Windows Vista and Windows 7.

  http://www.bleepingcomputer.com/tutorials/Windows-Vista-updates-and-extras/

  Or the other of these two update settings will give you the chance to see what you want to install through Windows updates;

  Download updates but let me choose whether to install them - if you select this option, Windows will download the updates on your computer, but not install them automatically. If you want to install updates, then you must install them manually. You should only select this option if you have a reason to not install updates automatically. Only advanced users should use this option.

  Check for updates but let me choose whether to download and install them - if you select this option, you'll be alerted when there are new updates available for download and install. You can then choose to download and install the updates that you want. This option should really be reserved for people who know exactly which updates they need, or those who have little access to the Internet.

  But remember you normally only have problems with hardware 3rd party drivers. Other updates are to improve the Performance and security of your system

  See you soon.

• I bought Vista Ultimate professional to upgrade the installed Vista. The 'Upgrade' feature is disabled in my professional (full) Vista Ultimate package. Why?

  Why can't go from Vista Home Premium to Vista Ultimate?

  I have a laptop double boot configured with Vista Home Premium and Windows 7 Professional.

  I bought Vista Ultimate professional to upgrade the installed Vista. The 'Upgrade' feature is disabled in my professional (full) Vista Ultimate package. Why?

  Update requires the same Service Pack level.  For example, if your current Windows Vista Home Premium SP1 or SP2 installed, you will need to uninstall the Service Pack to be able to use the Windows Vista Ultimate Edition disc, you have that has no Service Pack integrated.

  See: How to uninstall Windows Vista service packs as a troubleshooting step