Visual Voicemail questions

All my voicemails come into my phone several hours or days after they are abandoned, and when they come, they read UNKNOWN and have a 0:00 time length that are associated with them.  When you click on the voicemail and it grows, it shows still UNKNOWN, but it will then give the exact length of the message.

I called T-Mobile, and they have checked that everything is configured correctly and that I am directed towards areas of law. I did have the chance to go into an apple store to look at, but thought that I would raise the issue in the case.  I found no article about my question.

Thoughts?

Josh

Voicemail, including visual voicemail is a feature of the carrier.

The standard troubleshooting steps include:

Reset

Restore iOS and restore backup

Restore iOS and configured as a new device. Do NOT restore the backup.

If you still experience the problem after having done all that, go back to your carrier.

Tags: iPhone

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