W510 does not detect 16 GB of RAM

Hi, I bought Thinkpad W510 a month ago and then I updated memory up to 16 GB. My laptop detects only 8 GB of RAM. I tried to change the RAM, but it detects only the RAM into the slots on the keyboard. It does not detect the RAM which is at the back.

My Ram is DDR3 - 1333 - PC3 - 10600. I have 4 X 4 gigabits.

Am I missing something or I have to configure to make it happen?

Thanks for any help.

Concerning

Amit

Ok. Fixed.

Necessary for installing memory in specific order.

Open a ticket with Technical Support and they guided me to the article. I do not have the link right now as they asked for specific serial number of google.

If I can find the article, I will udpate.

Update: link to the KB - http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-75886

Tags: ThinkPad Notebooks

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