Wacom Cintiq 13HD - "a supported Tablet not found on the system."

You just bought a 13HD Cintiq (no touching) and installed the drivers Wacom on my Macbook Air w / OS X 10.11.4. It works as a second screen, but I can't get the pen to do anything and when I look in the preferences system under the Wacom component I see nothing except a message stating "a supported tablet was not found on the system." I have installed the latest driver and two former previous drivers and restarted several times now. Any help?

That's what I see in the system Pref Pane:

Have you checked the forum Wacom for possible solutions?

Tags: Mac OS & System Software

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