want 120 cartridge problem

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• HP Officejet Pro 8600 Plus: cartridge problem 8600

  Message seemed to change all cartridges - I changed two a couple of days, so they need not all change - black was about due for a change, so I took them all out - replaced black... had the same message...

  Replaced all - same message now also "one or more cartridges are missing or damaged.  I stop the printer and also rebooted my computer, but the error message is still displayed.   Someone mentioned a hard reset previously, but the link is not led anywhere... can anyone help?  Thank you very much...

  Hi @Paula15,

  Welcome to the HP Forums!

  I understand that you have found a cartridge problem message on your HP Officejet Pro 8600 Plus. I'm happy to discuss this issue for you!

  Please have a look through this guide, an 'ink cartridge failure', not 'compatible ink cartridges', or 'Ink cartridge problem' Error Message appears on the printer. You will want to ensure that you are using genuine HP cartridges does not, and if one of your colors is low or empty, they will need to be replaced as well. Check out this guide, printing with depleted cartridges, for more information.

  Hope this information is useful and have a beautiful day!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet 4500: Frequent tricolor cartridge problem

  I have an Officejet 4500 Wireless bought in autumn 2012.

  I suffer from reports very frequently by the printer there is a problem with the Tricolor cartridge. This almost always happens when the printer is on first, well that occasionally it happens either, or the problem clears quickly without intervention. Even if the problem persists, I can of course make any impression.

  Often, I can solve the problem by opening the door of the printer and, when cartridges have travelled over to the far right, either remove and replacing the Tricolor cartridge, or in case of failure by pushing so hard on the cartridge three colors that I fear the printer.

  I think therefore that the problem is nothing more [sic] as the result of bad contact between the printed circuit board of the cartridge and the cradle of the printer which got him, but I can't be sure. I tried to gently wipe the printed circuit of the cartridge with a damp cloth and isopropyl article in case of dirt or fat are the cause, but nothing helped.

  Has anyone else with an Officejet 4500 experienced this or a similar problem? Is there a known solution for this? Try a new cartridge would be likely to solve the problem?

  When the printer goes it is great, but for now I wonder if I'll have to throw away so much that the problem is so frustrating. I need to be able to print when I want to.

  TIA!

  Hi there @EastAnglianMan Welcome to the forums,

  I read in your post on cartridge errors three colors that you have noticed on your Officejet 4500 Wireless printer. Even if you have noticed that you have tried the majority of troubleshooting, I would say by browsing the troubleshooting guide that is targeted for this specific issue ensure that all steps have been tried. As for trying a new ink cartridge, that would be your personal choice if you want to buy and try to install a new one. A new cartridge may or may not solve the problem completely.

  "Incorrect print cartridge" or "Print cartridge problem" Message appears on the computer

  If troubleshooting doesn't help not solve your problem, then I would say call HP Technical Support to see other possibilities for you, as a business. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

  Have a great day, thanks for posting in the community!

• HP OFFICEJET series 4620. Ink cartridge problem

  Buy this printer yesterday.  Followed the instructions re insert the cartridges.  Installed the software.  Keeps saying: install cartridges and I can't go out re ink cartridges - insert operations for the cartridges being too far over to the right.  I have #m at a loss what to know.  I have it turned off and on again, but the problem persists.

  Thank you

  Hi Sheilaoc,

  I understand the printer refuses the cartridges and the transport is stuck on the right side. I want to help you solve this problem, so you can start enjoying your new printer.

  I suggest that first you open the door of ink, leave the printer and unplug the power cable. Is the power cord unplugged, you can now move the carriage to the Center and remove the cartridges. Once the cartridges are removed, close the access door and plug the printer back. The printer will now start again and it will prompt you to install the cartridges. If this does not resolve the problem, use the following document for additional solutions. A "cartridge problem," "ink cartridge failure," or "Incompatible cartridge" Error Message is displayed on the control panel.

  Just in case the problem persists, call HP for your warranty options.  The number of call HP is 1-800-474-6836 for the Canada and the United States, or you can Contact HP worldwide.

  I hope this helps.

• 'Ink cartridge problem' with model C309g

  I inserted a new black ink to the my Photosmart C309g. I want to only use black instead of having to buy the colors as well. When I put in the dark, the screen comes up with 'ink cartridge problem", saying that the following cartridges (all color and black in the photo) are missing or damaged. Is any way to get the printer to work with the black only? I can't make it past the 'problem' screen and it will not bypass it with me I'm trying to print something in black and white.

  Thank you in advance for your help!

  @khuransh, you will need to replace the color cartridges until you are able to print again. The printer will not work without the color cartridges if you try to print in black. Color cartridges mixed with black to form a true black color. So when the colors are missing, the black will not work.

  @creditcard, the same applies, if the cartridge of yellow that came out, the black will not work because she needed some than yellow to form a black.

• HP office jet pro 6968: cartridge problem

  Bought this printer about 3 months ago. Everything worked great until it Set up cartridge for black ink ran out. "I bought HP ink cartridges to replace, but when I replaced the cartridge set up, I got this error message on the printer screen:" cartridge problem remove and install the specified cartridge, making sure it is properly installed. "I tried to remove and reinstall the new cartridge 6 or 8 times, went to the troubleshooting page HP, followed all the instructions, tried to change all the cartridges of printers not only the black one and spent about 2 hours trying to figure this. Nothing works. Help. I can't use my printer until this cartridge problem is resolved.

  Hello @synaction,

  Appreciate your efforts.

  HP technical support can be reached by clicking on the following link: http://www.support.hp.com/contact-hp
  
  (1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.
  
  (2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.
  
  (3) Once finished, click the "Show Options" at the bottom right.
  
  (4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

  Hope that helps. Thank you!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• Officejet Pro 8620:8620 cartridge problem

  Recently, I ran downstairs on the yellow cartridge and replace it with 951XL. This was the first replacement of cartridge for my printer. I have a cartridge problem error that I couold not clear. I assumed it was a faulty cartridge and had the intention to return to Costco. I put the old cartridge back and the problem of the cartridge continues. I turned off the printer, waited, placed all the cartridges, but unsuccessfully this error compensation. I cleaned the connector from the cartridge with a Q-Tip and no luck. Any suggestions?

  Follow-up... I worked with the HP chat support team. After running through the standard troubleeshooting we finally understood the correct remedy. I deleted and reinstalled the printerhead (fairly simple) Assembly and that reset everything amok. Printer works fine now.

• J4580 print cartridge problem: [Tri-Color] refer to the device Documentation

  Well, I'm starting to feel like I knew better, buy another HP printer after dismal luck with two all-in-one before.

  My J4580 already gives me headaches after only 6 or more months of use.

  The unit refuses to print, declaring "print cartridge problem: [Tri-Color] refer to device Documentation to troubleshoot."  Nothing in the help documentation.  The Habs is always 90% full.  Sometimes pulling the Habs and placing back in crazy wil it restarting.  When it restarts, it prints perfectly.

  I tried the ubiquitous "clean the contacts" and other instructions help generic that I saw, but those who were without help.  The "Solution Center (Yes, good)" appears and all ithas is a link to buy more ink (!).

  Someone has an idea?  I'm about to throw it through the window of stores office, given that I can't throw it out the window of HP.

  Thank you!

  Yes * I know * and I'm sorry that I forgot to come back here.  I had a major system crash and I had to reinstall a lot of drivers for my multimedia player, GPS, and printer (!).  As this occurs, the device did not return this error - touch wood.

• OfficeJet 4630: Install new printer - ink cartridge problem

  I'll put up a new HP Officejet 4630. I installed two cartridges of HP61 that came with the new printer. The menu of the poster printer "ink cartridge problem, the following ink cartridge needs to be replaced" followed by a black circle. How a new cartridge would be acceptable?

  Follow-up of your steps. Cartridges still a problem in the printer display.  Took printer at Staples. The store manager confirmed my status then loaded 2 new cartridges (free) the sales basket - printer worked.  Staples deals custormers good!

• HP Envy 4500: Instant ink cartridge problem

  I just registered to instant ink HP.

  All new Instant cartridges have been installed on January 28, 2015, I printed just 2 pages.

  I turned on at the time of the printer and the message on the screen says:

  

  I followed by using the line, contacted HP cat, cannot get assistance UK on phone, cleaned the contacts of the printhead as suggested on the help section of the software, removed and re inserted the cartridge approximately half a dozen times but still no joy.

  Instant ink cartridges are installed:

   

  After sending an e-mail to HP ink I asked a new cartridge.

  What is likely to happen or is there anything else I can do?

  Any help would be appreciated.

  Hi @scifijunky73

  Welcome to the Forums of HP's Support. I understand that you are having problems with one of the instant ink cartridges you have.

  My recommendation is to contact HP customer care on 0207 660 0596 (indicating your call is on the program of instant ink) Monday - Friday 08:30-18:00 (except holidays). It is best that you contact team of instant ink for your cartridge problem.

  Please let me know if you are unable to contact the team of instant ink.

• Officejet Pro 8600 cartridge problem

  Replace my cartridges with HP 951XL and got an error cartridge problem, "one or more cartridges appear to be damaged. Cyan and yellow. Remove them and replace them with new cartridges. "Brings back the cartridges new Office Depot and exchanged out them. Had the same error after putting the new in. Any suggestions?

  Of that here, the document has troubleshooting steps that may solve the problem of rejection of cartridge on your Officejet Pro 8600.

• HP envy 5530: ink cartridge problem

  Unfortunately I know that we are no longer covered by the warranty but I'm out of options as to what to do
  father rather than use its own printer to print something used our (mine and my mother) and on the last page, we got an error message on the printer screen that says "PROBLEM of CARTRIDGE of INK" with the note to replace the cartridge, now our cartridges arrived by post on Friday and I just went to install a new one now (for when my mother comes back from the cottage) and I still get the same problem.

  Well, I think that Youtube is your last hope.

  https://www.YouTube.com/results?search_query=envy+5530+cartridge+problem

  Find out more if necessary.  Otherwise I think that your printer can be roasted.

• HP Officejet 4500 print cartridge problem

  After you install the new black ink cartridge, error message came: 'print cartridge problem [Black]. Refer to the documentation for the device to get out of trouble. »

  I removed the cartridge and reinsert. Same message. Unplug the printer, then turn it off. When turned on again, the same message.

  Thank you, Jason, for your support.  Lesson: stick to what worked before, for example, 901 XL ink cartridge, as opposed to 901.

  Sidney

• printer cartridge problem, 4780

  HP 4780 Photosmart printer range;  Mac 0SX Mountain Lion operating system

  Error message: cartridge Printrer problem

  I completed all the steps my 4780 contained in customer site HP, with the exception of "Avenue" that have no troubleshooting.  The message of screen printer one message I get is 'printer cartridge problem '.  How can I get the normal menu printer on the screen?  How the problem of the cartridge can be fixed?

  Don213

  Here is a link that can help you with the "cartridge problem.

  http://support.HP.com/us-en/document/c01675471

  Let me know if you have done these steps and the results.

• Print error - "Print Cartridge problem. Refer to device documentation to troubleshoot. »

  Original title - device

  I changed the cartridges and the printer is now saying PRINT CARTRIDGE PROBLEM. REFER TO DEVICE DOCUMENTATION TO TROUBLESHOOT

  I did not have documentation, tried to solve the problems through my laptop but it cannot detact no problem.

  What should do?

  Seek assistance from the manufacturer of the printer.  They should have a copy of books online on the website of their support.