Want 20-d034 Touchsmart screen is black after log in

Hi, I have a problem with my PC. It lasts for a month now.
When I turn on the computer, I need to open a session, after I login screen becomes completely black. The cursor works, but the screen is COMPLETELY black and can't do anything, so I have to close it down manually and restart once again.
Anyone know what is happening?
Also I noticed that, as it happened a lot of pop ups made their appearance during the use of the internet.

Thank you

Hello again venessa_6065,

Thank you for the update on the status of your question. Of course I have I'm happy to have your computer right now to the top allows to get it turns off.

I would like you to follow the steps I outlined below:

Step 1. The type of tile Menu "command prompt".

Step 2. Right-click on command prompt and select run as administrator

Step 3. Type ' SFC/scannow' in the command prompt

Step 4. When it is run it again you have to repeat 3 times this

Step 5. Type "chkdsk c: /f/r/x"

Step 6. Once more the run again you will have to repeat 3 times this so

Please re-post if you need extra support. Thanks again for the display on the HP Forums. Have a great day!

Tags: HP Desktops

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