Want 4500 All in 1: replace the cartridge when its brand new

Replace the black cartridge that came with it initially with a 61 new Staples Black.  Now the display shows "the following ink cartridge needs to be replaced" and there the symbol for black. I've sat down and reinstall the cartridges, cleaned the contacts on the new cartridge (which was probably stupid) but I followed the HP instructions in the manual, cleaned the internal contacts of copper, it turned on and off as described, plugged into a surge protector and not in one, and I still got the same message.  It's not real comforting on the first change of ink.  Now what?

Welcome to the HP community @45001,

I saw your post on the ink cartridge error message your craving 4500 poster and wanted to say with my suggestion. I saw that you tried all the troubleshooting steps and because the error has not been erased, I now suggest you contact HP to see on a replacement printer to solve the problem.

I hope this helps, click on the thumb to below testify of my answer, and then click "Accept as Solution" if I helped you to find a solution to this problem.

Details of HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.

Tags: HP Printers

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