Want 4500: Connection error! The printer could not connect to the server

Connection error! The printer could not connect to the server!

Cannot set up eprint or update the driver. Ever been on the forums and do not understand what to do!

I am successfully connected to my router and can print from my pc and my ipad with airprint.

PC "will not find"the printer either for purposes of updating

What I need to change the DNS. If so, I don't know what it is or how to do it!

I went to the ip address but was unable to click on "wireless (802.11)", as recommended by a last response forum, as the next low 'status '.

Can anyone help?

Very frustrated customer :-(

Hi @roopuk,

Thanks for getting back to me.

Sometimes the manual DNS 8.8.8.8 / 8.8.4.4 won't work in some configurations of network users.  Try the same steps as described above, but this time use the following parameters:

Manual preferred DNS Server: 209.244.0.3
Auxiliary manual DNS server: 209.244.0.4

If you encounter the error, as before, we take our proverbial gloves off to try a more intensive troubleshooting.

What is happening, it is that your router allows your printer connection that to enable wireless, but not a secondary connection to Web services.  In order to get these devices to 'shake hands' a second time, you may need to enable DMZ mode on your network through the router's built-in Web server.  HP does usually not this configuration for its customers as errors can cause serious network problems, but I can certainly post the info you need on your router or the ISP of the staff support company so that they could help you directly.

Here is the information that you need for your provider service to open ports on your router/modem...

-Multicast must be enabled
-Hello enabled for AirPrint (relevant for iOS and Mac OS users)
-Mac filtering should be disabled
-Also, make sure that your router's firmware to date if
necessary
- The dmz on the router mode and turn it on to the printers IP address: _

Ports to open are: Eprint and Apps

Incoming Ports.

UDP
80
443
------------------
Outbound ports

TCP
5222
5223
-------------------
Once they are open, you should have no problems connecting to services web eprint on your device.

I would like to know how it works for you.

Kind regards

Tags: HP Printers

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