Want 4500: What could be the problem with envy 4500?

I have a router linksys Cisco E1000 and internet Charter cable.  The router has active firewall.  I installed the 4500 exactly as I should and it showed at the start of my network, printed and everything was peachy.  Fast forward by day and cannot find the printer on my network, but he always says that it is connected.  I need a solution.

Hi @Rightgrl and welcome to the Forums of HP!

I see that you are having connectivity problems. I would like to help with that!

I have a couple of steps that I would recommend.

First of all, I would recommend a power reset the printer.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

Second, I would say after the steps described in this document:

Troubleshooting wireless printing Center

Also, I recommend disabling the firewall.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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