Want 4504: Hp Envy 4504 does not give the impression of color

Hello

My Hp Envy 4504 gives color impressions.

Its keep giving only black & white or gray scale images.

Also, I couldn't find the printing color profiles or presets under the printer settings.

I only 'Black and White' and ' black and white - gray ' presets.

What should I do to get the color print.

I have two hp color and black ink cartridges installed.

Help, please.

Thank you

Hi @sivak,

Welcome to the Forums of HP Support!

I understand that you are unable to print in color on your HP Envy 4504 printer. I will definitely do my best to help you.

You are able to print a test highlighted report? The printer prints a blank Page or does not black print or ink color for the HP ENVY 4500 and Deskjet Ink Advantage 3540 e-all-in-One Printer Series.

The problem only occurs when printing from Mac? It seems that there is a problem with the printer driver. Please see these instructions by my colleague Anti-double-U-di.

Publish:

10.10 yosemite, foot, make sure you have the latest updates, including Apple updates as well as updates from HP by Apple Software Update (ASU), currently HP printer software update Ver3.0

Look for the updates (ASU) Apple
1. click on the Apple in the left menu bar
2. click on "about this Mac".
3. click the button of "software updates... »
4. make sure that the "Updates" icon is selected, click on 'Store' in the top menu
5. click on 'reload the Page.
6. install the HP updates (look for the last 'HP Printer Software Update"by the version number)

Note: If you can't print or scan if he is an all-in-one HP printer, and then follow the steps below.

Delete the print queue HP printer
1. click on System Preferences
2. click on printers & Scanners
3. click on your printer HP to highlight, then click on the "-" symbol below to remove it from the queue
4. click on the button "Delete printer" to confirm

Add the HP printer in the print queue
1. click on the symbol '+' at the bottom left
2. If a drop down list with the printers menu appears, just click on "Add printer or Scanner..." »
3 select your printer HP printer or series (depends USB/Ethernet/WLAN connection type, so choose your HP printer with the correct connection, IE Hello for printers single function and Hello to an MFP multifunction)
4. after the lower filled, click on the drop down menu to "use:" and select your HP printer series
5. click on the ' Add ' button.

Try to print in coiour.

If the steps above resolved your problem, you don't have to continue troubleshooting.  If you're still having problems, please continue to the next step.

Before continues, the following steps will remove all printers to printers and Scanners, you may need your software and drivers for the printers to re - install if it is not part of the Apple software updates.

Reset the printing system:
1. open System Preferences
2. open Printers and scanners
3. on the left side where would be referred to as printers, right click and select "reset printing system...". »
4. click on the "Reset" button when asked to confirm
5. Enter your password, and then click OK (if prompted)
6. Once completed, (notifications cannot pop up) you will simply see the Virgin 'printers & Scanners', just close

Remove the software from HP/Hewlett-Packard:
1. go on 'Finder '.
2. go in "Applications".
3. Locate and open the folder "Hewlett-Packard".
4. If you see an "Uninstall HP program" listed here then run the uninstall program, otherwise, go to step 8
5. click on the continue"" button.
6. Enter your password, and then click OK (if prompted)
7. When you are finished, click "exit".
8 remove the HP folder or Hewlett-Packard (if still listed after uninstall) drag the folder to the trash
9. right click on the Recycle Bin in the dock, click on "Empty" - and then confirm to empty the trash

Repair disk permissions
1. in the Finder, click Applications
2. open the Utilities folder
3. double-click on the disk utility
4. on the left side, click on the hard drive which has Yosemite 10.10 installed to highlight
5. click on the "repair disk permissions" nearly half lower the window (time may vary to finish)
6. what repairs completed, a message near the bottom window 'Fix full permissions', now you can close the disk utility
7. click on the Apple in the upper left corner, click "Restart" to restart your Mac

Manually the drivers of HP printer install v3.0
1. this link will take you to the apples for v3.0 HP printer drivers download
2. click on the button 'Download' (remember where your download is if your downloads are not on the dock)
3. open the "HPPrinterDrviers3.0.dmg".
4. double-click on the "HewlettPackardPrinterDrivers.pkg".
5. click on the continue"" button.
6. After reading the license agreement, click the continue"" button.
7. click on the button "I agree" If you agree
8. click on the drive that Yosemite 10.10 is installed on and click on continue
9. click on the 'Install' button (this will install the drivers for HP to your Mac)
10. Enter your password, and then click the button 'Install Software' (if prompted)
11. click on the "Close" button when the message "installation succeeded."

Add a printer to print the queue
1. open System Preferences
2. open Printers and scanners
3. click on the symbol ' + '.
4. click on "Add a printer or a Scanner..." »
5. click on "HP Envy printer 4504.
6. click on the drop down menu to "use:" and choose "HP Envy 4504 Series."
7. click on the ' Add ' button.

Try to print in color.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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