Want 5530: problems with the scan from the printer


I only just bought a 5530 want all-in-one printer and it gives me problems from the outset.

It installed fine, but when I try to scan from the printer to the computer I get the following window will appear on the computer:

Which I think should happen. In my view, that he should start the correct software without having me to do anything.

But even if I click on the "HP Scan", the software does not start, but it does not save the scan in the default location. I thought it was supposed to launch the software and allow me to choose what happened then.

I can boot the computer software and scan as I want, but I think that to happen automatically if I scan form the printer to the computer (the printer).

Someone at - it suggestions?

Hi Rainbow7000,

I had tried most of the steps that you propose before displaying the original question, but thinaks for suggesting it is useful to check.

I managed to fix it myself.

Basically the pop-up window was left during a previous installation of HP hardware. Even though I used the uninstall program provided, it was not completely uninstalled (annoying). So I uninstalled the new printer and then went through the registry and deleted any reference to previous material, the new printer, any other hardware HP, etc... I do not get into the registry to do this kind of thing but if the 'correct' uninstall program do not do so I have no choice.

I then installed the printer again and it works fine. Now when I press the button it scans directly to the computer of choice and Windows Explorer appears to show the new file.

If someone else is a similar problem and plan to do what I did then I have to remind you of the dangers of editting the registry...

Thanks for having a look at this problem, your suggestions are appreciated.

Tags: HP Printers

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