Want 5530: Resize > > > Fit-To-Page issues

Hello

Last December, I bought a 5530 envy and implemented a wireless connection to my printer.  I used the copy feature to enlarge the Sudoku puzzles from the newspaper to the size of a sheet of paper (which makes them easier to work).  The following procedure worked perfectly for a few weeks:

1. tap on the screen of the dark printer.

2. press the copy icon.

3. tap on settings > > resize > > Fit-to-Page.

4. press the arrow on the back page.

5. tap on the option of black ink.

As I said, it worked very well.  However, the same procedure does not work now.  Instead of getting a full Sudoku puzzle page, I get a copy of the puzzle that is a little larger and located on half left of the page about 2 inches from the top of the page and 3 inches from the bottom.  I see two possible explanations:

Theory 1.  Somehow, I screwed up the printing preferences/options for my printer.  I played with these settings trying to solve my problem, but nothing helped.  My current settings are:

  • Orientation: Portrait
  • Paper type: plain
  • Print quality: Normal
  • Pages per sheet: 1
  • Without borders: Off
  • Printon both sides: back on the long edge

2 the theory.  In my view, there may have been a software update of printer somewhere around the time that presents the problems started.  When the resizing feature worked, neither my wife or I remember the white, square icon that allows the user to select the number of copies to print.  We may be wrong, but I think that this feature has been added to the system or I somehow envolked just change my preferences/options.

Any ideas?

Badger66

Hi * MissTeriLynn *,.

I tested my system this morning and it worked... I have no idea why.  I had been 'play' with the settings during the weekend but had only partial success.  I followed your suggestions regarding a software update and determined that my printer is already configured to accept automatic updates.  I guess that of the case and the system now works fine.

Thanks for your help.

I will report this issue as resolved.

Badger66

Tags: HP Printers

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