Want 7640 does not print color, but is printed in color on the Page of Test of Google Cloud Print

I can't print the colors in a print job from the Web via Google Cloud Print / ePrint.   It prints in black and white.

However, if I print a test page for Google Cloud Print, it prints in color.  I can also print a color copy.  My ink cartridges are filled.  When printing using chromium, the color preference is set to 'color '.  Everything works as expected.  The printer is capable of printing black & white jobs from across the internet.  The device is on.  Paper is in the tray.  The plateau is in the printer.  There is no jam.  I am trying to print source documents have color in them.  I am completely seen, and would be able to see the color in printed documents, if it existed.  Forgive my recitation of what is obvious, but I just spent several hours on a hotline explaining and reexplaining that my test print from the Web, color print.

My environment is printer Envy 7640 and HP 11 Chromebook

HERE IS WHERE THE CAUSE MAY BE:

When I visit the page of Google Cloud Print to http://www.google.com/cloudprint/learn/ , I am able to click on "Try It Now" to find my printer, select 'Grey_CMY' color 'Color', click 'Print' to generate a single color test page.  However, I can't find any way to save the preference of color by default, and when I go back to the Google Cloud Print Try It Now page, color is set back to "Grey_CMY".  So even if I'm selected in the print dialog box color Chrome , it may get deleted by default in Google Clout black and white printing.

Any help is appreciated!

OK, here's the resolotion: when printing the dialog box, there is the link at the bottom of the dialog box "Print using the Google Cloud Print dialog box.  From there, the PAG printers are displayed by default of Grey_CMY can be substituted for the color and the job will be printed in color.

So, I can't change the default, but I can ignore it, which is fine with me - I just need to know can I print in color.

Tags: HP Printers

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