Want 7640: HP Envy 7640 Windows 10 touble connection

I want to 7640 jet ink printer connected wireless to my network.

I have no problem printing and connecting with my macbook air & iphone 6.

My windows laptop 10 However struggling to connect to the printer, and when he finally when you click on 'print' the program (e.g. MS Word) hangs (not responding) and I have to close the program without printing

I updated the drivers of latesst on the laptop and run printing & scanning HP doctor and all green ticks, including being able to run the test print page of my computer windows laptop.

Please can someone help me understand why printing problems occur - so frustrating

Hey @alexbunt,

Welcome to the Forums of HP Support!

I see that you have problems when printing from your computer on Windows 10 to your wireless connected e HP ENVY 7640 printer all-in-one. I would like to help you to solve this problem today!

Let's try the following steps:

Step 1: Remove the driver:

1. click on the Start button

2. type programs and features. If a search does not start automatically, you will need to type programs and features in the area of "Ask Me anything".

3. click on programs and features to launch the window.

4. in programs and features, will populate a list of the programs installed on your computer. Please scroll down and find your HP Envy. If you see your HP Envy in the list, click it and choose Uninstall.

5 follow the prompts on the screen to complete the uninstallation. Once the uninstall is complete successfully please close programs and features.

6. then, click on the menu start of new

7. this time type devices

8 click on devices and printers to launch the window.

9. in devices and printers are looking for your HP Envy. If you see if if please right click above and choose 'Remove' or 'Remove'.

10. Once your HP Envy is no longer showing in devices and printers please click on any device in the list of Printers once just to highlight. Click the print server properties on top

11. click on the drivers tab

12. search for your driver HP Envy . If the list, please click it and choose delete

13. Select delete the driver only

14. Select OK

15. click apply and then OK in the print server properties window.

16. close devices and printers. Please proceed to the next step.

Step 2: Remove temporary files:

1. click on the Start menu

2. type run. Click on Run to launch the run dialogue box.

3. tap folder in the run box, and then click OK

4. when the Temp folder, open select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

6. close the Temp folder when it is empty

7. right-click the recycling bin on your desktop and select empty recycling bin. Please proceed to the next step.

Step 3: Install the device:

  1. Please click here to download and install the package to the full functionality of the software and the driver for your printer
  2. Once the download is complete, follow the prompts on the screen to install your printer

Once installation completed test print.

If these steps solved your problem, please click "I accept as a Solution." You can also click the "Kudos, Thumbs Up" on the right to say "thanks!"

I would like to know how it goes!

Tags: HP Printers

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