Want 7640: Must be able to use the print and scan doctor for each print job to get printing to work

After works without any problem for several months, the printer now shows an error message whenever I try to print. I have to run the doctor print and scan so that the printer to function. The first time this has happened, he told me I have to uninstall and reinstall the program, I did. Since then, only the works of doctor print and scan running, but he running for each print job is not acceptable!

Hi @Doug18,

Thank you for joining the Forums of HP Support!

I see that you are unable to print, except if you first run the PSDR. I'd be happy to see this with you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I understand that you have received the order to uninstall and reinstall the software that you have. When you now run the PSDR, she says you? I need to know the results (of the error messages, patches, etc.)?

In the meantime, try the steps in these guides:

Hope that answers your question. Please reply to this message with the results. Thank you for posting!

Tags: HP Printers

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