Want E1P05AV: HP Envy with no Audio

I just did a cover of the plant due to a compromise.  I have no sound.   Its ID in the lower right corner of the screen has a red X.  Does anyone have a solution to this problem basically.

Thank you!

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Hello:

The only suggestion I can offer, would be to try reinstalling the audio driver, restart the PC and see if that fixes the problem.

This package contains the driver that allows to the Audio IDTHigh-definition (HD) in the notebook models that are running a supported operating system.

http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63555.exe

Tags: Notebooks

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    2014-11-15 19:25:13:378 6676 COMAPI COMAPI - END - 1a0c: install [ClientId = wusa]
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    2014-11-15 19:25:17:683 6676 1 a 10 COMAPI IUpdateService removal scan volatile package service, serviceID = {B043431C-3A5F-4BF5-B5B2-34A542B07E41}
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    I find it peculiar that you just bought a HP computer brand new, still-in-the-box, which came with Windows 8, not 8.1, preinstalled Windows. That said, cross your fingers, roll up your sleeves and try the fix following multiple step, I cooked up just for your computer...

    ACTIONS

    [You may want to print these instructions for reference offline.  IMPORTANT => NO SKIP & perform all steps in one uninterrupted session!  [If a step said to restart, restart! ]

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    9. assuming all went well, see if Windows 8.1 is available through the store Windows and, if so, if it will be properly installed. Still, follow all the instructions.


    http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial
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    ===========================================================
    [1] source: page http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en of my colleague IE MVP Kai Schatzl

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