Want K203TX: Display will not wake up

This is a new laptop.

I did nothing about it, other than updates of Windows install and create recovery discs.

  • I put the option "turn off the display of" 1 Minute.
  • IMPORTANT: I put the brightness screen completely to zero, the lowest setting possible, by using the keys on the keyboard or the brightness option in Windows.
  • Let the laptop computer idle for a minute, the screen can accommodate as it should (the laptop is put to sleep after 30 minutes, only display that sleeps, the laptop is still awake).
  • Move the mouse, press the keys on the keyboard, the screen doesn't come back to the top. The computer is still in place and in the course of execution-i can switch keyboard backlight On / Off with the keys, but the display will not wake up.
  • Press on the "brightness +" button on the keyboard, the screen wakes up. It is the only way to wake up. The other option is to press on and hold the power button, force a stop down and restart the computer.
  • This occurs ONLY when "brightess" is set to the lowest level. If the brightness is set to again one level above the lowest, the issue cannot be reproduced. Move the mouse or press any keyboard will wake up the screen in this situation.
  • The two graphics Intel HD 5500 and GTX 850 M drivers are up to date.
  • BIOS is updated as well.
  • Battery / sector makes a difference. If the display brightness to the lowest, the screen will ALWAYS fail to wake up, regardless of which power source is being used.

What should I do? Please don't tell me this is a minor problem and I have to live with it.

There are so many problems minor with this laptop, and all these add make a total piece of cr...

My almost 5 years probook with a second generation core i3 processor and no discrete GPU is better than this all-new 5th generation core i7 + laptop GeForce GTX.

I'm starting to regret this purchase. I should have gotten another probook. Thought that offers want a better "bang for the buck", and now I think it was a huge mistake.

Anyway, no idea how I can get this fixed? Looks like a right driver problem? Or is this a hardware problem? Can we with a trial of mobile Envy this out and tell me if the problem can be reproduced on their platform? It cannot be reproduced on my Probook.

Thank you.

Hi @johnwinchester,

I'm so glad to hear you're solves the problems you had! The key is that you are now without a problem.

To answer 2 questions;

1. to my knowledge, if you purchased the HP 3 year extended warranty on the spot with a cover against accidental damage, then it usually starts from the date of purchase. Be sure and check out I would suggest either go this site check your product warranty and/or contact us.

2. I'd say creating new recovery disks. The old drive will not help to you on your product. You have the ability to create new disks of recovery of the product without any reported problems. I wouldn't take the chance, I just came out with the old and turned to the future.

I hope this has helped!

Have a great day!

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