Want K204TX: HP wants to show me a white line on a white background
Since I got this laptop, everything I've had there are problems, and HP has never been able to solve a simple problem. It's as if the guarantee is completely meaningless. They failed even to replace defective parts, and still less replace the entire notebook.
I had problems with the hard drive and I was told that we cannot solve this problem, since it is a problem with every cell phone envy.
I had a problem where dust accumulates inside the screen (between the screen and the external glass cover), and I was told that I have to send the phone to the service center (even if I have one "on-site, in-home service warranty" for 3 effing years).
This time, an HP tech even told me 'computers LAPTOPS ENVY do not SUPPORT VLC PLAYER, YOU have TO PLAY MEDIA USING WINDOWS MEDIA PLAYER ALONE'.
NOW, I have a white line that appears in the upper corner of the screen, and HP said that I need to take a picture of the problem in the BIOS. The BIOS itself has a white background. How can I click on a picture of a white line on a white background? If I write in white ink on white paper, someone can he read? I explained that precisely and said "since the issue is not present in the BIOS, please check if it can be covered by the warranty. WELL, THE QUESTION IS NOT IN THE BIOS, IT IS JUST THAT IT CANNOT BE CONSIDERED AS IT IS WHITE ON WHITE, AND YOU WANT TO ENJOY IT AND NOT REPLACE MY LCD? The problem is present in linux live what USB sticks as well! All you need to reproduce is a DARK BACKGROUND.
It's ridiculous, it's like HP does everything he can to its customers. "Show me a white line on a white background. If you can not, we will not honor warranty.
Can a moderator (used HP) please look into it? At this point, I would like to exchange the system. I'm done with this computer. The problems are what I had with her, and HP has done nothing, does not replace a unique piece in the computer.
They know that I need the computer, and so as a last resort, they ask me to return the computer to the service center.
If I drop the computer to the Service Center, then what is the point of a 'guarantee on-site? This is blatant "advertising."
Hello
I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.
If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions.
Thank you.
Tags: Notebooks
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