want to 4500: HP envy 4500 print only not with the iMac

I have a 4500 desire connected to a new imac. When I send documents to the printer and check the print queue, it says it has connected to the printer and print, but nothing happens. Any idea what's going on?

Hey @pollagma,

Welcome to the Forum from HP Support.

I understand that you are unable to print from Mac with your HP ENVY 4500 e-all-in-one printer. I would like to help.

I recommend you try the following steps:

  1. Uninstall the printer - click here for instructions.
  2. Fix permissions of the disc on your Mac - click here for instructions.
  3. Once you have finished running the utility above, restart your computer.
  4. Finally, click here to reinstall your printer.

Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below and by clicking to accept this solution.

Thanks for posting in the Forum from HP Support. Have a great day!

Tags: HP Printers

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