want to 4500 printer all-in-one: Printcartridge can't move

I get the print cartridge cannot move. I can move it freely, and when the printer starts the move cartridge but not when printing. I cannot detect paper jams and removed the cartridges and installed it again. I was in the middle of printing several pages when this error came. I updated the software and restarted the printer several times without success. It is fixed on my own or I need to find a repair shop?

Hi @michiemom,

Welcome to the HP Forums!

I noticed that your ink cartridge cannot move with your HP Envy 4500 printer. I'm happy to help with this problem!

Please try the steps in this guide, A 'transport Jam' Message Displays HP ENVY 4500 e-all-in-one HP Deskjet Ink Advantage 3540 e-all-in-One Printer Series, if it does not solve your problem, the printer will need to be repaired or replaced. Please contact HPtelephone support for further assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

Good luck!

"Please click the Thumbs up icon below to thank me for having responded."

Tags: HP Printers

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