WANT TS 23-k300xt RE: USB receiver preinstalled for keyboard/mouse wireless

The new all-in-one arrived yesterday.  In the excitement, I did not notice something VERY important.  The USB receiver for the keyboard and the mouse was not in sight.  My intention was to use my old MS7000 ergonomic wireless devices, as I have arthritis very bad in my hands and the ergonomic keyboard is extremely useful.  YES, I'm a QWERTY typing with both hands!

Even if I can't use the MS7000, I need the keyboard and I use the MS ones since their introduction.  I'd rather stick to what I know.

After an hour conversation with HP customer service this AM, I'm totally frustrated.  Basically, I was told that USB cannot be turned off, and I'm stuck with the keyboard and mouse HP.   It is the MATERIAL.  Why can't it be disabled or deleted? (If it was broken?) WHY do I have it preinstalled?  Horrible design!

I hope that I was just uninformed!  Help, please.


You have been misinformed if your laptop was delvered with a wireless HP Clavier\souris combo.

There is a usb wifi dongle receiver in the bottom of the display if your office is deilvered with a mouse\keyboard usb combo. You can remove it to disable. You can also use the control panel to turn off the device to use.

See the video at the following ADDRESS. Click usb dongle to view the procedure to remove the dongle.


You can buy a wireless Microsoft or Logitech ergonomic keyboard to replace the one provided with your AIO desktop computer.


It will ship with a usb or bluetooth dongle.

Tags: HP Desktops

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