Warranty issues for my hp 2000 - 2C10DX bought from best buy 12/09/13

I contacted Hp August 25 about the warranty on my computer hp laptop 2000-2C10DX, they said that it was no longer under warranty.  So, I sent them (by e-mail) them the receipt and proof of purchase from best buy.  They acknowledgd they received and I would like to hear about them in 1 day.  I bought this computer on 09/12/2013.  Help, my hard drived has failed.  I need help for hp to replace my hard drive.  I entered the computer with hp Helena later.   Online.   So, it must ensure that this guarantee is honored to Best Buy.  Right?

HP will honor the warranty based on the proof of purchase date. As you have already sent the proof of purchase, you can contact HP technical support and claim the guarantee. The technical team will assess and provide the necessary support.

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