was supposed to get a free upgrade to windows 7, when I bought the computer from wal-mart

free update when buying

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Hello robinsue, welcome.

Here is a little information that can be useful. Here is a list of computer manufacturers that offer support for this issue:

This information is referenced from this URL:
http://www.PCMag.com/Article2/0, 2817,2354554,00.asp

Acer
If you buy your Acer system at an online retailer or a store, the policy is the same. Customers with eligible systems should go to the Acer upgrade page, where you will have gone through the process. It helps to have the serial number of your system available. He is a 22-digit number. For laptops, the serial number is located on the bottom. There will be a white label with 22 characters starting with "LX." For desktop computers, serial number is usually located on the right side, at the bottom of the side panel. There will be a white label with a 22 character S/N: starting with "PS" or "PT". After ordering, the upgrade kit will be sent to customers.

ASUS
ASUS customers with eligible systems may request their update on the Web site. It's a good idea to have the serial number of your system available. Customers with a laptop EeePC can find their serial number on a label at the base of the system. It is listed under the barcode after the letters "SN". Customers with other models of laptop ASUS may also find the sticker at the base of their systems. The serial number will be 10 or 15 characters and be preceded by the letters "SN". For desktop computers, the tile should be on the side or the back of the system, with the 12-digit alphanumeric (letter and number) code is right under the code upper bar (are there two) on the sticker.

Reference Dell
According to Dell, it does not matter if you bought your system directly from the company or from another retailer (such as Best Buy or Staples), as long as you bought it within the above period. Eligible Dell customers with a system should go to the Dell site to save their system. The site will guide you in the process. It's a good idea to note the name of the model of your system as well as your office or serial number of the laptop. It's a unique five digit alphanumeric (letter and number) code that you find on a white label with bar code on your Dell computer. For desktop computers, the label located on the back or on the side panel. For laptops, the label located on the bottom of the system. After recording with success your system, Dell will send you a DVD of Windows 7 to install. The site also includes a section on frequently asked questions.

eMachines
Customers with eligible systems (that is purchased from a retailer online or in a store) should go to upgrade eMachines website, where you will have gone through the process. It helps to have the serial number of your system available. As Acer systems (since eMachines is owned by Acer), he is a 22-digit number. For laptops, the serial number is located on the bottom. There will be a white label with 22 characters starting with "LX." For desktop computers, serial number is usually located on the right side, at the bottom of the side panel. There will be a white label with a 22 character S/N: starting with "PS" or "PT". After ordering, the upgrade kit will be sent to customers.

Fujitsu
According to Fujitsu, clients with a qualifying laptop LifeBook with Windows Vista Home Premium or Windows Vista Business are eligible to receive a free comparable version of Windows 7. They can visit the upgrade on the site Web of Fujitsu page and follow the instructions. It will be good to have on hand the serial number of the system (on a sticker, very probably on the bottom of the laptop). "" Serial number is an alphanumeric (letter and number) preceded by the letters "S/N" code part number is an alphanumeric code, preceded by the letters "P/N." when ordering, customers will receive the operating system recovery media and another disc with drivers and applications.

Entry door
Those with eligible gateway systems should go to the upgrade of the gateway site, where you will have gone through the process. Before you start, we recommend that you have the serial number of your system available. Like Acer systems (since, as eMachines, Gateway is owned by Acer), he is a 22-digit number. For laptops, the serial number is located on the bottom. There will be a white label with 22 characters starting with "LX." For desktop computers, serial number is usually located on the right side, at the bottom of the side panel. There will be a white label with a 22 character S/N: starting with "PS" or "PT". After ordering, the upgrade kit will be sent to customers.

Hewlett-Packard
HP customers can visit the website of the company to check their upgrade eligibility systems, to record and get answers on their PC and current operating systems. After the launch of Windows 7, qualifying customers will receive the upgrade of Windows 7 and a utility disk to upgrade with a step by step guide for installation. For the upgrade kit, orders will be accepted from June 26, 2009 through February 15, 2010. Proof of purchase must be presented and not later than March 1, 2010, with the postmark.

It's a good idea to have your product number and available service number when you order the upgrade. Both are or on a sticker in the box that your system has become operational on a sticker on the underside of your laptop or on the side or the back of your office. Details of HP upgrade program can be found here.

Lenovo
Customers eligible Lenovo PC can visit Lenovo site for the latest on how to get an upgrade. It's a good idea to have the seven-digit product number of your practical system, as he is asked at one point in the process. Laptops and ThinkPad 3000 series, you can find it on a sticker at the bottom of your system (it is marked 'Type'). NetVista, ThinkCentre and 3000 series desktop computers, we'll find the sticker on the right front or on the back of the tower. Order an update that are deemed eligible will receive a CD.

MSI
According to MSI, customers who have an eligible system can find a certificate for a free upgrade to Windows 7 in the box of in their system became operational. They simply fill in and mail the certificate to Microsoft to receive the upgrade kit. For more information, the MSI clients can go to the Windows 7 page on the site Web of MSI.

Sony
According to Sony spring 09 systems purchased on June 26 or later, should be eligible for the upgrade, regardless of the question of whether they were purchased from Sony or other retailers. Those whose eligible Sony companies can order an upgrade page to upgrade from Sony on its site. The page offers information on Windows 7, as well as instructions on how to order the upgrade. If you are actually using the system that you'll upgrade, Sony has a "auto-detect" function that will get the information about your system that it needs to get the upgrade. Sony will then send you the installation disc.

Toshiba
Toshiba says that if you bought the Toshiba laptop through Vista Home Premium, Business or Ultimate on June 26, 2009 on January 31, 2010, then it is eligible for the upgrade. To request the upgrade, customers can view upgrade page on the website of the company. Toshiba advises clients to their system part number, serial number, place of purchase and Date of purchase available when they fill out the form on the site. The upgrade kit will be sent to them later.

Velocity Micro
According to Velocity Micro, who ship their systems directly and not is not available from third-party retailers, the company can currently ship new systems with Windows 7 installed. Controlled since June 26 systems delivered with Windows 7 upgrade coupons. The coupon redirects the user to a page on the Velocity Micro site where they can enter their address. They will be free of charge a copy of the Windows 7 upgrade kit mailed to them directly from Microsoft. For older systems the time limit eligibility to miss, Velocity Micro can sell copies of Windows 7 OEM, gets it with new material. This means that the company would have to do an upgrade of the system in order to be able to sell to these customers an OEM copy

Ryan Thieman
Microsoft Answers Support Engineer
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Tags: Windows

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