WD My Passport Essential 500 GB USB 3.0 - not recognized on XP family 32-bit PC

Desktop desktop PC computers, vista 64-bit bus + XP Pro 32 bit, both recognized as the USB HD Western Digital has tried everything they can and notify refers to Microsoft. Help, please!

Hi maryeo1,

  • When was the last time that the external drive is recognized by the computer?
  • Did you the latest changes on the computer?
  • What happens when you connect the external hard drive to the computer?
  • You are able to access the other USB devices on the computer?

Method 1

See the Microsoft article below and run the fixit tool available, check if it helps.

A computer that is running Windows XP cannot detect a USB, an Apple iPod flash drive or an external hard disk drive

http://support.Microsoft.com/kb/925196

Method 2

If the above step failure then check out the link below and try the steps mentioned, check if it helps.

External drive WD, a drive letter is not assigned by Windows or Mac OS x and the data on the disk are inaccessible

Hi, Halima, tried the two 1 + 2 method. No joy.  To answer your questions:

  • When was the last time that the external drive is recognized by the computer?  Not recognized for the first time.
  • Did you the latest changes on the computer? No.
  • What happens when you connect the external hard drive to the computer?  "Unrecognized USB device. One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it. "
  • You are able to access the other USB devices on the computer? Yes, OK on USB PC camera and three other player flash of 4 & 8 GB.

Hi Halima, problem solved. Got a confirmation of my small voice try a USB port at the back of the PC, from the front two, it didn't work.  And, Viola! Nice day. Namaste.

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