WD5000H1U car has become a legacy product and we have no plans to create a firmware for compatibility with Windows 7. __

I got this response from Western Digital on my old hard drive My Book Essential Extermal.

Thank you for your response.

Really, I apologize for the inconvenience that you are experiencing currently. Unfortunately, this disc became a product and we have no plans to create a firmware for compatibility with Windows 7.

I hope that we have met your expectations today and that you are satisfied with our service. If you have any other questions, just reply to this email and we will be happy to help you further.

Sincerely,
Nestor V.
Western Digital Service and support

If you encounter any problems with your external hard drive, this could be the problem.

Well, don't know how it happened, but it works.

Last night I went on the Web site of WD and downloaded

1 EssentialEliteFirmwareUpdaterv1.032_1.0.7.4
2 WDSmartWare_Software_Updater_For_Windows_1_0_12

After I did it, I unplugged all of my other drives and I tried everything again with the missing disk, but it still does not.

This morning, I reconnected all of my readers, and he started to read the missing disk.

The version of the driver file is now
6.1.7600.16385(win7_rtm090713-1255)

I'm not sure what did the trick, but maybe this will help someone out there.

Good luck!

Tags: Windows

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