We had Adobe Acrobat 9 Pro for several years, but it has suddenly stopped working. We received this message: a license for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling, then re

Similar Questions

• I get the rror message. "Error adobe license for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contact your administrative COMPUTING

  I get this error message. "Error adobe license for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contact your COMPUTER administrator or Adobe customer support for assistance. (148: 3) "How can I fix it? When I reinstalled the software, I get a message that I have an invalid serial number.

  Hi John,.

  Could you please the version of Acrobat you are using, and also work on the operating system?

  To check the serial number of your product, you may return the following document.

  Quickly find your serial number

  If you are using windows you can see the following link for more information on the solution to the existing problem.

  https://helpx.Adobe.com/Creative-Suite/KB/error-licensing-stopped-Windows.html

  If you wish to contact Adobe support team, please visit the following link.

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Please click the blue button "Still need help" to connect with Adobe executives.

  Let us know how it goes. In case you need more assistance write us back.

  We would be happy to help you.

  Concerning

  Sukrit diallo

• I had Adobe Acrobat 8 Pro for mac installation disc, but the product do not work under OSx 10.10.5, what to do?

  I got the serial number and I'm ready to go... just need to work

  software

  Unfortunately, it is several years too late for a reduced price upgrade to a recent version.

• need help to activate Adobe Acrobat XI PRO for WINDOWS?

  need help to activate Adobe Acrobat XI PRO for WINDOWS?

  Hi jurleana15722686,

  Work with a subscription or perpetual version (where you bought the software outright)? Are you faced with a particular problem or receive an error message when you try to activate?

  To start, please consult this document: https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

  If you're still having problems, please let us know what is exactly the problem, including the error messages that you receive. It would also be useful to know what version of Windows you are using.

  Best,

  Sara

  [moved to download, installation, commissioning of disucssion forum]

• How can I get a new activation code for Adobe Acrobat 9 pro for my new system? [was: Question]

  How can I get a new activation code for Adobe Acrobat 9 pro for my new system. I own the program and cannot install it. I use it on my old system.

  you just need your serial number and installation files.

  Find the serial number of your Adobe product quickly

• Some time ago I bought Adobe Acrobat 9 Pro for my Samsung but have now moved to a Mac. Now the sftware (disk) won't laod on the Mac. Adobe 9 is quite adequate for me - how I load on my Mac please?

  Some time ago I bought Adobe Acrobat 9 Pro for my Samsung but have now moved to a Mac. Now the sftware (disk) won't laod on the Mac. Adobe 9 is quite adequate for me - how I load on my Mac please?

  Hey Barrie,

  Acrobat IX is no longer available for download. Acrobat 9 Pro license is platform specific, so it does not work on your Mac in any case.

  You buy Acrobat DC for your Mac.

  Kind regards

  Rahul

• How can I move Adobe Acrobat 9 pro for another PC?

  I need to move an Adobe Acrobat pro9 users to another PC, but I have no installation.

  How can I do this?

  Hi,

  Please forgive the ask, but did you follow the instructions 'very important' above the DL files?

  Best regards, Stacy

• Transfer Adobe Acrobat 9 Pro for a new hard drive

  I had to change hard drives and now need to reinstall all my programs application.  I was able to download Acrobat 9 Pro, but my licensed copy has now made within 30 days of the trial, and I don't know how to get a permanent license version.  When I call the software, I get a screen of the software configuration that gives me two options.  The first option, which is checked by default, is: "I have a serial number for this product." and a serial number is shown below.  It is the same serial number, I was issued when I bought Acrobat 9 Pro.

  So far so good.  Then I click Next, and here is where the trouble begins.  I get a window check the upgrade by the following text:

  You have entered the serial number indicates that your installation is an upgrade from Adobe Acrobat Pro version

  To be eligible for this upgrade, you must already have no product qualifying.

  We have looked into the locations by default of qualification of the products installed on this computer, but none have been found.

  You can check the upgrade eligibility without having to install your previous software by filling in the fields below.

  Select a product you already own

  Enter the serial number for this product

  
  

  Acrobat 9 Pro is not listed in the drop-down list of product selection, so I'm not able to get rid of my status of the trial.

  
  

  Please help me.  I'm not trying to upgrade.  I'm just trying to download a copy of Acrobat 9 Pro replacement, that I already have a license for, on my new hard drive.
  

  Thank you.

  The message you are trying to install a version upgrade of the software, which means when you bought it, you purcjhased as an upgrade to an earlier version.  You will need to provide evidence that you meet the eligibility criteria by specifying the earlier version and by submitting its serial number.  If you believe that you purchased the software in full version and not an upgrade, then you should contact Support Adobe directly by chat or phone to arrange things.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• Is it possible to buy Adobe Acrobat Connect Pro for months? (not annual plan)

  I'm sometimes interested use Acrobat Connect Pro. I would like to buy only to use two or three times in the year. Is it possible to buy a month?

  Thank you

  Monthly plans are available at Intercall, online meeting Plans and price | Web conferencing price Plans

• upgrade adobe acrobat 9 pro for XI

  Hello. I get an error at the opening of some recent documents on my Adobe Acrobat Pro 9. I was wondering if I should switch to XI. The links take me to DC and I don't want to work on the cloud. I am a researcher and expert, so I have to keep my work on my desk. Any suggestions on if, when and how to upgrade. Thanks in advance.

  To be quite clear that XI is completely abandoned, DC is the only option. The 'Cloud' of the name is a little misleading.

  It can be bought with a subscription or license permament.

  It installs and runs on your computer.

  It can work with, and save the files on your computer - cloud storage is optional.

  You WILL need Internet for verification of the license.

• I need to disable Adobe Acrobat 9 Pro for mac on two computers that I no longer have access to.

  How do I do that?

  Hello

  To disable Acrobat to your machines, you could simply uninstall the software from the computer and it will be automatically disabled the software.

  The second option to disable the product is to connect with Adobe support. They could guide you on how to disable the software to your end, or he would do at their end.

  If you wish you can view the following link to contact them.

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Please click the blue button "still need help" to connect to one of the Adobe executives.

  Concerning

  Sukrit diallo

• I can't open my Adobe Acrobat 9 Pro - the same continuous pop-up to come.

  

  "License for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product or contact your COMPUTER administrator or Adobe customer support for assistance. »

  Hi aliza000000,

  In light of this error, I suggest you refer to the doc KB below link:

  Error "Licensing has stopped working". Mac OS

  I hope this helps.

  Kind regards

  Ana Maria

• License for Adobe Acrobat 9 Pro doesn't work anymore - why?

  I get a very strange error message that says my license is no longer valid. I have captured an image of the screen of the error and would like for someone to look at. If all goes well, this problem can be solved quickly, because I'm in the middle of some work of Acrobat. Please HELP!

  Note that day I tried the following (in this order):

  1. do you have a repair in the drop-down Help menu.

  2. downloaded from Adobe one all-new Adobe Acrobat 9 Pro (AA Pro 9) and then do a repair.

  3. turn off the Norton firewall protection.

  4 uninstalled AA 9 Pro and then reinstalled the newly downloaded AA 9 Pro (2).

  None of these solved the problem. I have a Windows Vista platform (32 bit).

  Here are the details of the error message:

  ****************************************************************************************** ******************

  Label: License for this product has stopped working

  Table of contents:

  You cannot use this product at this time. You must repair the problem by uninstalling

  and reinstalling this product or contacting your COMPUTER administrator or Adobe customer

  support for help.

  ****************************************************************************************** ******************

  Post edited by: Birdy40

  Once you have uninstalled, you should have done two additional steps before the relocation: 1 remove any left over parts of the Acrobat file and 2. Run http://labs.adobe.com/downloads/acrobatcleaner.html. They are not sure of the problem, but in many cases, the problem is related to errors in the registry that solves the vacuum. Sometimes, there are also a few corrupted files left in the folder Acrobat, especially some bad addons that can be a problem.

• Adobe Acrobat 9 Pro - work is not on the platform of El Capitan OSX...

  Hello

  I just bought a new mac running on OS X El Capitan and noticed that some of my Adobe products have problems or do not properly transfer to this operating system platform. I use "Adobe CS5 Premium" and "Adobe Acrobat 9 Pro" and met the next 2 questions so far:

  1 adobe Illustrator CS5 crashes whenever I use the eyedropper tool. Any suggestions on how to fix this? You do not yet know what other questions, I will meet you as I still test all the software included in the CS5 Premium package.

  2. in addition, when I bought the ' Adobe CS5 Premium ' package for use with Web/Design, it included "Adobe Acrobat 9 Pro", for which I also have the serial number of the product (shown as recorded in my account Adobe). I downloaded from the Adobe downloads at the following site: https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html and it won't open at all (I realize this is an older version). Any suggestions on fixing this or provide me a link to a level which would work in tandem with the CS5 on El Capitan OS X platform?

  Thanks in advance to anyone who cares enough to provide useful solutions to the above.

  E

  Hi e999999999,

  Acrobat 9 is not compatible with Mac OS El Capitan Adobe Acrobat required configuration.

  Make sure that you use Acrobat in a compatible environment to make it functional.

  Kind regards
  Nicos

• Installation of Adobe Acrobat 9 Pro existing on new computer - the 'check upgrades'

  I recently bought a new computer (Windows 8) as a replacement for my old computer (Windows XP).  I had bought and installed Adobe Acrobat 9 Pro on the old computer in September 2009.  At that time, I had the serial number of the previous edition of Adobe Acrobat to load into the screen upgrade check during the installation of Acrobat 9.  I've just disabled the Adobe Acrobat 9 Pro for Windows XP machine and downloaded the machine to Windows 8 and the installation went well (always had the serial numbers for the Acrobat 9), until after the restart when screen 'upgrade Check"popped up.  I don't have any idea what was the serial number for the earlier version of Acrobat, I don't even remember what version of Acrobat, I had.  How can I continue to install my Acrobat 9 Pro?  I have used successfully for three years and more!

  Thank you.

  If you have more information AA7, you will need to contact Adobe to determine the key of the software that you had before you allow installation. I hope that you had saved your previous product or at least the installation.