We tried to help a friend fix his computer remotely. His computer is no longer ends the boot sequence in Windows.

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• my friend fixed my computer and may not get or update anything without a pop - up message saying I need a password?

  Hi there, my friend fixed my computer and can't update or anything without a pop - up message saying I need a password? How can I retrieve this?

  Original title: locked

  Hello

  I suggest that you ask your friend what password they put on your computer.

  _______________________________________________

  It is all of the information that we are authorized to issue in these Forums.

  "What to do if you forget your Windows password"

  http://Windows.Microsoft.com/en-us/Windows7/what-to-do-if-you-forget-your-Windows-password

  "If you forget the administrator password, and you do not have a password reset disk or another administrator account, you will not be able to reset the password. If there is no other user account on the computer, you will not be able to log on Windows and you need to reinstall Windows. »

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  http://support.Microsoft.com/kb/189126/en-us

  Tools third password

  Some third-party companies claim to be able to bypass the password that have been applied to files and features that use Microsoft programs. For legal reasons, we cannot recommend or endorse any of these companies. If you want to help to break or reset a password, you can locate and contact a third party company for this help. You use these third-party products and services at your own risk.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  Microsoft prohibits any help given in these Forums for you help bypass or "crack" passwords lost or forgotten.

  Here's information from Microsoft, explaining that the policy:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/keeping-passwords-secure-Microsoft-policy-on/39f56ef0-5d68-41AD-9daa-6e6019c25d37

  _______________________________________________________

  To reinstall the operating system:

  You can contact your computer manufacturer and ask them to send you a set of recovery disks.

  They should do this for a small fee.

  And if you have never received a recovery disk when you bought your computer, there should be a recovery on the drive Partition hard reinstall Windows how much you bought your computer.

  The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)

  Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.

  Ask them to the proper key sequence.

  See you soon.

• I loaded windows live mesenger. but when I tried to open my account, I got a dialog box asking me to update to the new version of windows live messenger.

  I loaded windows live mesenger. but when I tried to open my account, I got a dialog box asking me to update to the new version of windows live messenger.

  The Messenger IM application was withdrawn and merged with Skype. Users will be asked to download and install Skype...  If you don't use Messenger, you don't have to download Skype (or install it).  If you have been asked to update your account Skype has been updated to it.
  

  Your contacts and preferences must be migrated when this happens and you can use your Skype ID or your Live ID account to sign in.

  Some features of Messenger will continue not in Skype.

  
  For the most frequently asked questions, please read these links

  http://ask-Leo.com/is_microsoft_shutting_down_messenger.html?utm_source=FeedBurner&utm_medium=feed&utm_campaign=feed%3A+ask-Leo+%28Ask+Leo! % 29

  http://answers.Microsoft.com/en-us/windowslive/Forum/Messenger-signin/messengerskype-frequently-asked-questions/cad4b55a-0c3c-4494-9d5d-cc4c96969691

  http://blogs.Skype.com/en/2012/11/skypewlm.html
  http://community.Skype.com/T5/Live-Messenger/talk-to-your-Messenger-contacts-on-Skype/TD-p/1183378

• Mac usr trying to help a friend with ext monitor

  I'm helping a friend add an external monitor to the laptop.

  It's a generic monitor and when I select in the Control Panel, the laptop screen instantly goes sideways, portrait, but on the side. The external monitpor shows nothing. It seems no other options in the control panel that make sense for monitor rule addin, once again, I'm a Mac user any guidance would be appreciated. The laptop is a business and I imagine is quite wise software up-to-date. I can provide details if it is important of course.

  Thank you very much

  Henry

  Hi Henry,.

  Please contact Microsoft Community.

  To better understand the issue, please send us the following information:

  1. What is the brand and model of the computer & external screen that you are trying to add?
  2. The external monitor has been identified by the system when you connected?
  3. You have installed the latest driver available for the external monitor?

  I suggest you follow these steps and see if it helps:

  Install the latest version of the video driver

  Update your drivers for your adapter display card on the Web site of the manufacturer and the device.

  After downloading the drivers install them and try following the steps provided by Ronnie Vernon of the post above.

  Hope this helps, get back to us if you need further assistance for Windows.

• How to fix a DLL to run on the boot sequence

  I have a file of execution of dll missing on start up that is c:\users\barb\appdata\local\temp\sshna21.dll
  How can I solve this problem that I have to make an entry in the registry!
  I'm not sure what I do anyone could advice me please
  Thank you.

  Hello

  Download update and scan with the free version of malwarebytes anti-malware

  http://www.Malwarebytes.org/MBAM.php

  You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

  http://www.bleepingcomputer.com/download/anti-virus/rkill

  If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

  Windows Vista

  Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

  If the error persists after scanning use this program to out startup

  This utility, which has a knowledge of auto-starting locations of any startup monitor, shows you what programs configured to run at system startup or login and that the entries in the order of processing windows. These programs include those in your startup folder, Run, RunOnce, and other registry keys. You can configure Autoruns to show other locations, including Explorer shell, toolbar extensions, helper objects to the browser, Winlogon notifications, auto and many start-up services even more.

  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902

• \windows\system32\drivers\spldr.sys my computer does not start beyond the Boot Manager, HELP!

  \windows\system32\drivers\spldr.sys

  Hello Jayates18,

  Take a look at this link to repair your boot problem. I hope this help you. Make it a great day!

  Link: http://support.microsoft.com/kb/927392/

  "In the end, the love you take, is equal to the Love You Make"

• My MSN Premium account is constantly stopped working and it closed its doors. I tried to go to Microsoft Fix - It, but it says that it cannot access with the program I have. I use Windows 7.

  My MSN Premium or constantly stop itself or takes forever to finally adjust to I can use it. I tried to go to the Microsoft Fix It, with the help of MSN Premium and I get a message saying that it cannot connect with the program that I use. I have Windows 7. If I connect to my Hotmail account, I have no problem there, but MSN Premium is something that I pay for, want to use it, but doesn't seem to work as well.

  Hi Nancy,.

  Because the problem is with MSN premium I suggest you to contact MSN support for help.

  https://support.MSN.com/default.aspx?scrx=1

  I hope that helps!

• I tried to install a game on my computer, but every time that happens at a certain point it says "file not found".

  I tried to install a game on my computer, but some time during the installation it says "Windows cannot find the file. "Make sure the file exsits and try again. I checked to see if it was compatilbe with my operating system and it has been. What should I do? The game is Lego Star Wars 2 the original trilogy. My computer is Windows Xp.

  Hi Jesusfreakmir123,
   
  -How you try to install the game? It is with the downloaded file or installation disc?
   
  If you try to install the game with the installation disc, copy the contents of the disc to the hard drive and then run the installation and check if the game is installed successfully.
   
  Keep me updated on the status of the issue.

• What is the normal procedure for windows live support call and offer to fix errors on my computer?

  What is the normal procedure for "windows live support" to call and offer to fix errors on my computer?

  What is the normal procedure for "windows live support" to call and offer to fix errors on my computer?

  N° !!!
  Scam!
  Ignore and hang up. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• Pavilion G6 power on password forgotten by my friend, just trying to help him. stop the 66158175 code

  Pavilion G6 power on password forgotten by my friend, just trying to help him. stop the 66158175 code

  Hello

  Try to enter: 79830171

  Kind regards

  DP - K

• More than 21 years seen by members of the forum, and no one wants to step up and give "Thank God, a helping hand in setting his problem, so he can listen to religious music? __Cannot the checkbox in Control Panel... fields are grayed out. has tried windo

  After receiving more than 20 views... I guess that PERSON DO want help 'Thank God' by fixing his problem from his computer, so he can listen to his religious music. ???

  Thanks, Hello God

  If you would please provide additional information about you survey, I'd be very happy.

  Please continue with the following support steps listed below...

  -Clean Windows Boot to isolate 3rd party interference

  -Create an another user account and verify if you experience this problem.

  SFC/scannow

  -Disk Cleanup

  -System Restore to a date and time when your computer was functioning normally

  -Fix the Windows Setup (steps are listed below)

  Please proceed to a repair of the OS installation.  In case of failure, please make sure that you back up your data to an external location before performing the repair.  Here are the steps to proceed with the repair.

  To start the repair facility, load Windows 7 and make sure that you are connected to an administrator account. Then, insert the Windows 7 DVD and run the file setup.exe from the menu autoplay:

  Then click install now to start the process:

  Now, uncheck the box "I want to help improve Windows ' and select the optionto go online to get the latest updates for installation :

  The installation process will then search online for available updates, which may take a few moments. Once complete, read the license agreement, then checkthe box I accept and click Next:

  Now, click on the box to upgrade to start the Windows 7 repair facility:

  Windows will then be re - install Windows 7 over itself and you will be informed of its progress as it does. Your PC will reboot a couple of times during this proc

  Once restarted, you are then prompted to enter details of the usual initial installation (for example, the license key, location and time settings). When it is finished, the repair facility was conducted entirely.

  Thank you

  Aaron
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Why is the uncompadible again toolbar google with ff5 and his long, since the introduction of ff5 why havnt u fixed it

  Why is the Google toolbar always uncompilable with ff5 and his long, since the introduction of ff5, why do u not have this fixed

  You are welcome.

  Please click the button solved it next to the answer that meets or solved your problem of Firefox support, it appears when you are connected, so this thread is marked as solved to help other users who may have this same problem.

• What is the best way to help my friend'd PC to download my files wps of my attachments to email from my XP pc?

  What is the best way to help my friend'd PC to download my files wps of my attachments to email from my XP pc?

  To send your messages with attachments to your friend.  He can then save attachments on his PC.  He will need an application that can handle files of ".wps", although, like the work of processing or Office Word (or WordPerfect, if that's what you used to create them).

  Brian Tillman [MVP-Outlook]
  --------------------------------
  https://MVP.support.Microsoft.com/profile/Brian.Tillman
  If a response may help, please vote it as useful. If a response to the problem, please mark it as an answer.

• Somehow, I blocked my user account (login) and I tried to help but can't find any info. How to UNLOCK the user account. Than k you

  The user has clicked on Vista, the little lock at the bottom of the START window.

  Somehow, I blocked my user account (login) and I tried to help but can't find any info. How to UNLOCK the user account. Thank you

  Hello

  Click the account icon that was locked and enter the password IF you know and otherwise:

  Try Safe Mode - several times, press F8 that you start. The Admin account there is no default password
  so unless someone has changed, you should have access there. Then Control Panel - accounts - users
  Manage another account - use this down your user account (to the lowest level) APPLY/OK
  then go back and reset it to the Admin APPLY/OK - this clearly allows corruption. Do this several times.
  Then fix the password in your usual account. Do not forget to leave your account administrator if you
  wish.

  If no joy Mode without failure:

  Try this - use the hidden administrator account to lower your user account (to the lowest level) APPLY/OK
  then go back and reset it to the Admin APPLY/OK - this clearly allows corruption. Do this several times.
  Then fix the password in your usual account. Do not forget to leave your account administrator if you
  wish.

  Make another Admin account with your password and use it to fix the others if necessary. (just for
  repair, don't use regular account, not a safety valve) always keep a spare ADMIN account.

  DO NOT LEAVE THE ENABLED LSA OR USE DAILY. If it corrupts you are toast!

  How to enable or disable the real built-in Administrator account in Vista
  http://www.Vistax64.com/tutorials/67567-administrator-account.html

  You can run the Admin account hidden from the prompt by if necessary.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  If you cannot access your old account, you can still use an Admin to migrate to another (do not forget to always
  not that an Admin account that is not used except for testing and difficulty).

  Difficulty of a corrupted user profile
  http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

  ---------------------------------------------------------

  If necessary:

  Ophcrack is a free Windows password cracker based on rainbow tables.
  http://Ophcrack.sourceforge.NET/

  How to reset a Windows Vista - Trinity Rescue Kit method - password password reset disc - burn the ISO
  http://www.WikiHow.com/reset-a-Windows-Vista-password
  YouTube video on the use of the Trinity rescue Kit
  http://www.YouTube.com/results?search_query=Trinity+rescue+Kit&search_type=&AQ=f

  Reset your forgotten password the easy way using the Ultimate Boot CD for Windows
  http://www.howtogeek.com/HOWTO/Windows-Vista/reset-your-forgotten-password-the-easy-way-using-the-ultimate-boot-CD-for-Windows/

  Offline NT Password & Reset Editor
  http://home.eunet.no/~pnordahl/ntpasswd/

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• I deleted the boot camp trying to resize the hard drive on my mac pro book. now, the computer does not start without a bootable device, which I don't have, and any download must be on a windows machine. Can anyone help

  I deleted the boot camp trying to resize the hard drive on my mac pro book. now, the computer does not start without a bootable device, which I don't have, and any download must be on a windows machine. Can anyone help

  1. did you remove Bootcamp using disk utility?

  2 have you tried local restore or recovery of the Internet? - OS X: on OS X Recovery - Apple Support . Mac with built-in optical drives may need 'Gray' disks to boot the system.